Operations & Student Experience Assistant, Part-Time

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Engage with parents following trial classes to provide feedback from teachers.

• Address inquiries related to programs, schedules, fees, enrollment, attendance, payments, feedback, and replacement lessons.

• Assist parents in the enrollment process and class selection.

• Monitor trial results, enrollments, renewals, withdrawals, retention rates, complaints, and operational challenges.

• Facilitate onboarding for newly enrolled students, ensuring they receive accurate class information and links.

• Address parent concerns and complaints, coordinating resolutions with teachers or team members.

• Liaise with teachers regarding student matters, trials, attendance, feedback, and parental concerns.

• Organize teacher schedules, manage relief teachers, oversee class transfers, replacement lessons, and rescheduling requests.

• Keep precise records for students, parents, teachers, classes, payments, attendance, and databases.

• Revise trackers, rosters, schedules, files, templates, and internal documentation.

• Generate regular reports and updates for the team.

• Manage outstanding follow-ups, parent requests, teacher-related issues, and operational tasks.

• Adhere to SOPs and communication protocols while proposing process enhancements.

⛳️ Requirements

• Minimum of 1 year of experience in remote operations, customer service, education, administration, or a related field.

• Excellent written and verbal communication abilities in English and Bahasa Indonesia.

• Capable of working autonomously and managing duties with a strong sense of responsibility and initiative.

• Personable, approachable, and confident when interacting with parents and teachers.

• Highly organized and detail-oriented, able to accurately manage multiple students, schedules, follow-ups, and records.

• Quick thinker who can remain composed under pressure and efficiently devise practical solutions.

• Proactive and inventive, with the ability to identify tasks and see them through to completion.

• Dependable and meticulous in managing student records, schedules, reports, and operational data.

• Proficient with Google Workspace tools, including Sheets, Docs, Drive, and Classroom.

• Flexible and comfortable in a dynamic, fast-paced work environment.

• Experience in education, parent support, student services, or operations is advantageous.

🏝️ Benefits

• Flexible remote work setup.

• Part-time employment opportunity.

• Practical experience in a developing education organization.