Operations Specialist – Fixed Term Contract

This is a fully remote position, open to applicants in Slovenia, +3 more countries.

📋 Description

• Uphold brand integrity by ensuring all communications and operations are in line with brand standards.

• Establish and nurture strong relationships with suppliers to ensure seamless operations.

• Oversee shared email inboxes, taking initiative to address actions and resolve issues in a timely manner.

• Manage vendor block allocations and trip codes to maximize capacity and availability.

• Collaborate with the regional operations team to handle last-minute changes and emergencies, keeping tour staff and suppliers informed.

• Supervise all ENH requests from initiation to completion, working alongside the Groups department, Reservations team, Buying team, and tour staff management team.

• Engage in the emergency phone support rotation.

• Oversee local office maintenance needs on a monthly rotational basis when assigned.

• Assist in compiling regular supplier performance and financial metrics for management review.

• Manage operational accounting processes, ensuring timely validation and processing of supplier invoices while adhering to budgetary constraints.

• Investigate and resolve discrepancies in invoices related to both on-tour and overhead budgets.

• Work collaboratively with Finance and Operations teams to maintain audit trails and ensure compliance with business requirements.

• Cultivate, train, and maintain effective working relationships with suppliers.

• Support Global Sales and Brand teams by offering logistical and informational assistance concerning traveler arrivals.

• Participate in product evaluations and contribute to the creation of new products.

• Collaborate with the Customer Solutions team to resolve on-tour and post-tour issues.

• Coordinate logistical adjustments to tours in consultation with the Regional Operations Manager, ensuring timely updates for tour staff and providers.

⛳️ Requirements

• At least 3 years of experience in the tourism or travel industry.

• Familiarity with regional geography and a solid understanding of domestic travel logistics.

• Excellent organizational and time-management skills, with the capability to plan, prioritize, and manage multiple tasks effectively.

• A collaborative team player with outstanding communication skills, capable of working efficiently across cross-functional teams.

• A positive and proactive attitude towards problem-solving.

• Proficient in using Google Suite (Docs, Sheets, Slides, Gmail, etc.) for communication, documentation, and data management.

• Comfortable with booking platforms, shared inboxes, and internal reservation or supplier systems.

• Detail-oriented, with strong listening skills, and the ability to remain calm and effective under pressure.

• Flexible and adaptable, willing to work shifts, including weekends, to meet business needs.

🏝️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time to help you recharge.

• Enhanced Parental Leave.

• A meaningful Employee Recognition Program.

• Opportunities for Learning and Growth.

• Participation in Employee Resource Groups.