Operations Specialist – DEC 2026, JAN 2027 Batches

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee both incoming and outgoing calls for employment, education, and various reference verifications.

• Gather verification and reference details through phone, fax, mail, and other communication methods.

• Assess and validate the credibility of references.

• Maintain and update reference contact details in the database.

• Respond to phone and email inquiries from candidates and clients regarding the status of background check requests.

• Reach out to specific organizations or educational institutions as requested by clients and contact referees for further clarification.

• Collaborate with other departments via phone and email to provide updates on background check statuses.

• Redirect calls to the relevant departments.

• Refresh the database and finalize verification reports.

• Initiate client orders.

• Conduct database checks.

• Execute work allocation tasks and quality assurance checks.

• Carry out additional duties and responsibilities as assigned.

⛳️ Requirements

• Candidate must have at least 2 years of college education or 1 year of college experience combined with BPO experience.

• Prior experience with inbound calls or transactions is preferred but not mandatory.

• Strong command of the English language is essential, with the ability to conduct conversational interviews.

• Proficient in basic computer applications, such as Microsoft Office and web browsers.

• Must be willing to work remotely during the Night Shift and/or on shifting schedules.

• Applicants should reside within Metro Manila or nearby areas.

• Open to working on any shift schedule.

🏝️ Benefits

• Employee Impact Groups

• FA Cares volunteer opportunities

• Mentorship Advantage Program

• SOAR, an award-winning manager development program

• Competitive Salary Package

• HMO Benefits

• Free mental health consultation

• Remote work setup