Operations Specialist – Customer Operations Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for MoneyGram’s partners, addressing intricate issues concerning reconciliation, research, risk, compliance, and customer inquiries.

• Oversee the account portfolio to fulfill departmental expectations.

• Supervise the reconciliation of unmatched settlements for designated financial institutions.

• Guarantee prompt resolution of discrepancies and adherence to daily priorities related to key accounts and MoneyGram partnerships.

• Conduct research and analyze item exceptions for customers and the department.

• Address exceptions within service level agreements, reduce financial risk, and maintain accurate documentation for auditing purposes.

• Manage significant adjustments and reconcile complex accounts for financial institutions.

• Lessen financial impact by resolving discrepancies across internal systems and settlement files.

• Collaborate with sales, product, internal teams, and external partners to identify and implement process enhancements.

• Oversee inventory levels at agent and supplier/warehouse locations.

• Allocate inventory ranges to agents and monitor destroyed or lost stock.

• Provide assistance in training new employees.

• Ensure that outsourced functions comply with SLAs and quality assurance standards.

⛳️ Requirements

• High School Diploma or GED is required.

• Bachelor’s degree in finance, accounting, business, or a related field is preferred.

• A minimum of 4 years of experience in bank operations, partner support, or financial services.

• Proficiency in settlement reconciliation, inventory management, and troubleshooting technical issues.

• Prior experience with MoneyGram products, POS systems, or financial institutions is preferred.

• Strong analytical and problem-solving abilities with a capacity to resolve complex financial challenges.

• Familiarity with reconciliation processes, financial reporting, and settlement systems.

• Effective communication skills with internal and external stakeholders across various channels (phone, email, chat).

• Detail-oriented with robust documentation and audit trail management capabilities.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications.

• Ability to handle multiple tasks, prioritize efficiently, and work under tight deadlines.

• Strong understanding of financial regulations, audit requirements, and risk mitigation strategies.

• Experience in driving process improvements and enhancing system efficiency.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Collaborative work environment with a focus on innovation.

• Flexible work arrangements to support work-life balance.