Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage product listings in Amazon Vendor Central across the UK, Germany, France, Italy, Spain, and US marketplaces.

• Utilize Amazon Vendor Central dashboards and internal reporting tools to detect listing errors, compliance challenges, and outstanding tasks.

• Analyze and refresh product titles, descriptions, bullet points, keywords, and other listing attributes to uphold high Item Data Quality (IDQ) scores.

• Review product availability reports to identify issues that may impact listing status, product visibility, and account health.

• Investigate and remedy suppressed, inactive, or incomplete product listings to minimize sales disruptions.

• Monitor Buy Box issues and assist in identifying and resolving problems that affect product visibility and availability.

• Manage compliance requirements and deadlines set by Amazon, ensuring prompt attention to potential listing removals.

• Initiate, manage, and follow up on Amazon support cases regarding listing errors, compliance issues, and other operational matters.

• Address copyright claims and report unauthorized copies of the company’s products through the appropriate Amazon channels.

• Ensure accurate product information and consistency in listing updates across all relevant marketplaces.

• Create and update A+ Content utilizing company-provided product imagery and assets.

• Employ AI tools, including ChatGPT and Claude, as applicable to enhance content quality and streamline operational tasks.

• Prioritize listing maintenance across the broader product catalogue, ensuring consistent attention and early identification of issues before they impact performance.

• Communicate progress, highlight recurring issues, and escalate complex cases to the appropriate team member when necessary.

⛳️ Requirements

• Minimum of 5 years of relevant experience with Amazon, ideally in e-commerce or wholesale import/export.

• Extensive hands-on experience with Amazon Vendor Central, including product listing maintenance, case management, and the troubleshooting of listing errors, suppressed products, catalogue issues, and compliance problems across various international marketplaces.

• Proficient in Amazon Seller Central and a solid understanding of its distinctions from Vendor Central.

• Strong expertise in product listing optimization, encompassing titles, descriptions, bullet points, keywords, product attributes, data quality, A+ Content, and IDQ score enhancement.

• Familiarity with monitoring Amazon compliance requirements, account health, product availability, Buy Box issues, and copyright-related matters.

• Experience using internal dashboards, reporting tools, or data connections to track listing performance and prioritize issues effectively.

• Exceptional attention to detail, with the capability to maintain accurate and consistent product information across multiple marketplaces.

• Strong organizational and time-management abilities, adept at following established processes, managing multiple priorities, working independently, and meeting deadlines.

• Patience and persistence in handling repetitive tasks, complex cases, and platform-related challenges.

• Sound judgment in communication with Amazon support, especially regarding compliance and copyright issues.

• Effective communication skills, capable of collaborating with a UK-based team and providing regular updates on tasks and outstanding concerns.

• Experience in consumer products, gifts, homeware, or other sectors with extensive product catalogues.

• Familiarity with AI tools such as ChatGPT and Claude to assist in product content and operational workflows.

• Ability to recognize recurring operational issues and propose process improvements.

🏝️ Benefits

• Fully remote work setup.

• Excellent opportunities for career advancement.

• Chance to work in an exceptional environment.