Operations Specialist

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Coordinate and oversee all services requested by educational institutions

• Place qualified Education Professionals with clients

• Act as a liaison between schools and Cross Country Education field employees

• Address daily requests as well as long-term service needs

• Manage special assignments and conduct both in-person and virtual orientations for employees and schools

• Provide assignments at client facilities to qualified field staff

• Offer first-level support to field staff and clients

• Manage open orders and fill available shifts with qualified field personnel

• Respond to phone, text, and email communications between schools and field staff

• Prioritize tasks as necessary

• Cultivate and maintain relationships among clients, field staff, and the corporate team

• Execute data entry for orders and employee records

• Assist in quality-control checks

• Carry out other relevant duties as assigned by management

⛳️ Requirements

• Minimum of 1 year of data entry experience

• At least 1 year of office experience

• Over 2 years of customer service experience

• Proficient in computer and technology skills, particularly with Microsoft Office programs such as Excel, Word, and PowerPoint

• Strong analytical and problem-solving abilities

• Effective communication skills

• Excellent time management and organizational capabilities

• High School diploma or equivalent is required

• Some college education is preferred

• Capacity to perform the essential functions of the job with or without reasonable accommodation

🏝️ Benefits

• Competitive salary

• Comprehensive health benefits

• Opportunities for professional development

• Supportive work environment