Operations Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Develop project roadmaps, define scope and milestones, and ensure successful project completion.

• Clean, integrate, and model data from various business areas to ensure insights are scalable.

• Create and maintain leadership dashboards, ensuring the accuracy of the data presented.

• Develop data models that highlight opportunities and risks.

• Research best practices and translate them into actionable recommendations.

• Identify areas for improvement, suggest a course of action, and take responsibility for execution until results are achieved.

• Oversee and enhance the company's ongoing forecast and growth model, including metrics like ARR, retention, and headcount drivers.

• Assist in investor and board reporting, defining KPIs, providing monthly updates, and analyzing the underlying data.

• Conduct pricing and packaging analyses, create deal-desk and pricing calculators, and assess unit economics for new products.

• Perform cost and spend reviews across vendors, tools, and payments, pinpoint savings and cash allocation opportunities, and implement these changes.

• Lead cross-company initiatives that do not fit neatly within a single team, from initial scoping to rollout.

• Manage multiple stakeholders, gather input, and promote alignment on decisions and timelines.

• Collaborate with RevOps, Sales, Customer Success, Product, People, and Legal on operational and commercial projects.

• Document processes and create playbooks and tools that empower other teams to operate independently.

⛳️ Requirements

• 3-5 years of experience in business operations, strategy and operations, strategic finance, consulting, investment banking, or a similar analytical position.

• Practical experience in both operations and finance: you've led operational projects and developed financial models that informed real decisions.

• Proficient in advanced spreadsheet applications (Google Sheets or Excel).

• Familiarity with SQL and experience using a BI tool (such as Looker, Metabase, Tableau, or similar) to build dashboards independently.

• Strong understanding of SaaS metrics including ARR, NRR, churn, CAC, payback, and gross margin.

• Structured approach to problem-solving: capable of breaking down ambiguous questions into actionable plans, sourcing data, and arriving at clear recommendations.

• Excellent written and verbal communication skills in English; able to present findings to founders and non-technical teams effectively.

• Ability to persuade others to your viewpoint through data and analysis.

• Comfortable handling multiple projects and stakeholders simultaneously, with a strong sense of ownership and attention to detail.

🏝️ Benefits

• Pleasant work environment.

• Competitive salary.

• Health insurance.

• Stock options.

• Annual company trip to a secret location.