Operations Service Specialist – Western

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries, concerns, and feedback from independent server partners and clients through chat.

• Guarantee the timely completion of platform tasks by adhering to service-level agreements.

• Quickly adapt to a dynamic environment and engage in organizational changes and enhancements.

• Lead with empathy to uphold exceptional service quality.

• Ensure the effective execution of platform tasks for both clients and providers.

• Apply customized quality policies.

• Work collaboratively to improve user experience and support market expansion.

• Deliver clear and professional written communication to service partners and clients.

• Cross-train for similar support roles as required.

• Serve as the customer's voice.

• Create a remarkable experience with every interaction.

• Review and assess processes to pinpoint inefficiencies and collaborate with Team Leads and colleagues on enhancements.

• Oversee efficient operations and user experiences.

• Identify, troubleshoot, and escalate platform issues and opportunities.

⛳️ Requirements

• Minimum of 1 year of professional experience in the service of process industry or a related field (consulting, operations, strategy).

• Comfortable documenting work progress and communicating with a cross-functional team.

• Strong skills in collaboration and partner management, fostering deep, trust-based relationships with independent contractor server partners.

• Excellent time management, organizational, communication, and administrative abilities.

• Capability to prioritize and manage multiple projects within specified deadlines.

• Experience handling a high-volume workload.

• Preference for candidates with a legal and/or real estate background.

• Must work a full 8-hour day (excluding lunch breaks) from 9am to 5pm Mountain or Pacific time.

• Eligibility to work in the United States; company participates in E-Verify.

🏝️ Benefits

• Eligible for participation in the company bonus plan.

• Medical, dental, vision, disability insurance, and 401K options available.

• Flexible time off including paid planned and sick leave, as well as paid holidays.

• Equipment provided for remote work.

• Full-time, remote, hourly position.