Operations Project Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage the daily operations of wholesale activities, encompassing order processing, payment handling, shipment, inbound creation, and customer support.

• Generate 3PL orders for suppliers, samples, and various requirements.

• Develop standard operating procedures (SOPs) to facilitate a smooth transition to a dedicated coordinator.

• Liaise with suppliers to compare costs, oversee timelines, and establish project boards for new products and packaging initiatives.

• Track production progress and timelines, addressing any delays promptly.

• Assist with inventory operations and gain insights into production fundamentals.

• Manage a consolidated marketing calendar across various brands and channels, including the website, paid advertising, email and SMS campaigns, creator and user-generated content, promotions, and product launches.

• Plan activities backward from launch dates to synchronize creative processes, approvals, and production schedules.

• Translate strategic plans into specific tasks, timelines, dependencies, and responsible parties.

• Identify scheduling conflicts, overlapping briefs, resource issues, and approval delays.

• Produce weekly reports on completed work, delays, their causes, and potential risks ahead.

• Oversee Notion as the primary record-keeping system, managing its structure, templates, and status accuracy.

• Develop and sustain operational systems.

• Leverage AI to draft SOPs and briefs, compile reports, and monitor outstanding tasks.

• Keep precise records of creators and partnerships, including contracts and payments in collaboration with finance and partnerships teams.

⛳️ Requirements

• Outstanding organizational skills.

• Over 3 years of experience managing numerous concurrent projects across various teams.

• Background in operations within e-commerce, consumer brands, wholesale, or supply chain sectors.

• Direct marketing experience, preferably overseeing a marketing calendar across multiple channels.

• Proven and significant use of AI in professional work.

• Practical experience with Notion, including creating databases and views.

• Experience working within a CRM and maintaining its cleanliness and currency (Folk, HubSpot, Salesforce, Klaviyo, or similar platforms).

• Strong follow-up skills with suppliers, vendors, and team members.

• Ability to identify problems early with actionable recommendations.

• Excellent written communication skills across different time zones.

• Proficient English communication abilities.

• Strong skills in Excel and Google Sheets.

• Familiarity with Word, PowerPoint, and the Google suite of tools.

• Experience in wholesale or B2B operations, including basic customer service.

• Knowledge of Shopify, Cin7, Klaviyo, or Figma.

• Experience with product development or packaging timelines.

🏝️ Benefits

• Competitive salary in USD.

• Flexible work schedule.

• Fully remote work environment.

• Long-term career growth opportunities.