Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily performance for a designated portfolio of projects, contracts, and customer sites.

• Act as the main operational contact for customers, partners, site leadership, employees, and internal stakeholders.

• Guide geographically distributed teams by setting clear expectations, ensuring accountability, providing coaching, and following up effectively.

• Oversee contract specifications, deliverables, staffing levels, quality assurance, training, safety protocols, access requirements, and customer obligations.

• Proactively identify risks and issues, take necessary actions, and communicate facts, impacts, actions taken, and suggested next steps.

• Create staffing plans, recruitment pipelines, onboarding processes, backfill strategies, and succession plans for assigned programs.

• Collaborate with Recruiting and HR on candidate selection, onboarding, employee development, performance management, and workforce challenges.

• Cultivate strong customer relationships through consistent communication, site engagement, transparency, and effective problem-solving.

• Utilize metrics, trackers, dashboards, and regular reviews to assess performance and ensure accountability.

• Develop and enhance standard operating procedures (SOPs), checklists, workflows, and management tools to improve consistency and minimize recurring issues.

• Assist with the initiation of new contracts, transitions, stabilization efforts, and other cross-program operations initiatives.

• Work in partnership with Contracts, Finance, HR, Recruiting, Security, Quality, and company leadership.

⛳️ Requirements

• Minimum of five years of progressive experience in project, operations, or program management with accountability for personnel, customers, schedules, and results.

• Proven track record of managing multiple projects, locations, customers, or concurrent workstreams effectively.

• Direct supervisory experience, including coaching, performance management, staffing decisions, and resolving workplace conflicts.

• Background in logistics, facilities support, mail operations, warehousing, transportation, administrative services, customer operations, or another labor-intensive service sector.

• Excellent customer-facing communication abilities and the discretion to represent the company independently.

• Capability to prioritize competing demands, assess risks, make informed decisions, and complete tasks with minimal supervision.

• Proven ability to identify problems, determine root causes, recommend practical solutions, and ensure the implementation of corrective measures.

• Strong proficiency in Microsoft 365 applications, particularly Outlook, Teams, Word, Excel, and PowerPoint.

• Willingness to travel occasionally to support operations across various geographic locations.

• U.S. work authorization and the ability to meet customer-specific background checks, security clearances, access, or suitability requirements.

• Experience with federal government contracts or subcontracts, especially with the Department of Defense or civilian agency operations.

• Familiarity with PWS/SOW requirements, deliverables, labor classifications, Service Contract Act stipulations, quality control, training compliance, or government access and badging protocols.

• Experience in supporting contract initiation, transition, stabilization, recompete, or recovery efforts.

• Background in recruiting, onboarding, or developing staffing pipelines for operational roles.

• A bachelor’s degree in business, operations, logistics, management, public administration, or a related field is preferred.

• Equivalent relevant experience will also be considered.

• Possession of PMP, CAPM, Lean Six Sigma, change management, quality management, or similar professional training or certification.

• Familiarity with applicant tracking, project management, work-control, CAFM, ERP, CRM, or business intelligence systems.

• Active or recently active security clearance.

🏝️ Benefits

• Comprehensive Benefits Package

• Competitive Salary

• Paid Time Off (PTO)

• Paid Federal Holidays

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Accidental Death & Dismemberment (AD&D) Insurance

• Short-Term Disability Insurance

• Long-Term Disability Insurance

• Fidelity 401(k) Retirement Plan

• Opportunities to evolve into a broader Operations leader

• Meaningful ownership of a diverse portfolio

• Exposure to company leadership

• Opportunities to enhance how PRI manages and supports programs across the organization