Operations Officer III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately execute intricate transactions and overrides within established guidelines and SLAs, ensuring timely completion.

• Direct or escalate processing and operational concerns to the appropriate functions or partners.

• Recognize opportunities for enhancing service delivery.

• Analyze process drivers and the root or systemic causes of cross-functional operational challenges; interpret results and provide recommendations.

• Assist with inbound and outbound partner requests while performing authorized adjustments.

• Prioritize and manage workload to fulfill service and productivity SLAs.

• Stay informed about internal and industry regulations, trends, emerging issues, and associated risks.

• Aid in the development and implementation of standards, policies, procedures, and risk-mitigation strategies.

• Contribute to presentations and communications intended for management or wider audiences.

• Identify and manage risks while addressing escalated non-standard, high-risk issues.

• Support change management initiatives and document new processes accordingly.

• Lead and engage in process improvement efforts, determining solutions that foster business growth.

• Collaborate as a team member, promoting service excellence, quality, innovation, and teamwork.

• Enhance operational knowledge, sharing insights and transferring expertise across teams and partners.

• Offer training, coaching, and guidance to team members.

• Engage in performance management, development, and cross-training activities.

• Communicate relevant issues, project updates, and daily information effectively.

• Serve as a brand ambassador for TD both internally and externally.

⛳️ Requirements

• Preferred undergraduate degree or college diploma and/or a minimum of 1 year of relevant experience.

• Advanced skills and knowledge across a variety of products, services, processes, procedures, and systems.

• Strong understanding of the business unit and operational functions for the supported business area.

• Familiarity with regulatory issues and requirements pertaining to supported jurisdictions.

• Awareness of internal and industry regulations and trends.

• Capability to operate within moderately defined guidelines across multiple steps, systems, and jurisdictions.

• Proficiency in exercising judgement when recommending exceptions to general practices or guidelines.

• Competence in identifying and resolving issues within authority or escalating them internally as needed.

• Ability to manage sensitive information confidentially.

• Capacity to support change management projects or programs effectively.

• Ability to provide training, coaching, and/or guidance to others.

• Commitment to adhering to Anti-Money Laundering and Business Continuity Management frameworks.

🏝️ Benefits

• Competitive base salary.

• Comprehensive health and well-being benefits.

• Savings and retirement programs.

• Paid time off.

• Banking benefits and discounts.

• Opportunities for career development.

• Reward and recognition programs.

• Regular discussions regarding development.

• Access to training programs.

• An online learning platform.

• Mentoring programs.

• Training and onboarding sessions.

• Interview accommodations, including accessible meeting rooms and captioning for virtual interviews.