Operations Manager, Trade Accounts

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, enhance, and oversee landed cost models, gross margin monitoring, and automated trade pricing systems that include freight, duty, insurance, customs, and 3PL expenses.

• Ensure precise product information, custom upholstery choices, and tiered pricing models are maintained on the B2B online platform.

• Supervise comprehensive shipping operations, container tracking, and estimated time of arrival (ETA) schedules.

• Manage the primary partnership with a 3PL provider for receiving, warehousing, dispatching, and nationwide freight services.

• Optimize stock replenishment processes and reduce operational costs.

• Coordinate purchase orders with international manufacturing partners, tracking production timelines, deposits, invoices, and shipping commitments.

• Handle supplier communications regarding custom requirements, quality assurance, and product modifications.

• Lead the entire trade account lifecycle from initial inquiries and custom quotations to order processing, invoicing, fulfillment, and post-delivery assistance.

• Act as the main operational contact for trade clients and interior designers concerning stock availability, order updates, and delivery resolutions.

• Create and document scalable operational processes.

• Provide executive leadership with insights into sales metrics, gross margins, stock levels, open orders, and operating expenditures.

⛳️ Requirements

• Proven expertise in developing, managing, and analyzing intricate pricing models, landed cost spreadsheets, gross margin assessments, and commercial discount frameworks.

• Exceptional attention to detail in inventory records, customer accounts, and order management.

• Strong written and verbal communication skills in English.

• Comfortable conducting business with international suppliers, logistics providers, and corporate clients.

• Demonstrated capability to independently manage multiple operational workflows during New Zealand business hours.

• Experience with Xero accounting software is preferred.

• Direct experience in the furniture, homewares, interior design, or wholesale trade industries is preferred.

• Practical experience in container import logistics, international freight forwarding, and 3PL warehouse operations is preferred.

• Previous exposure to inventory management tools, CRM software, purchase order processes, or trade e-commerce platforms is preferred.

🏝️ Benefits

• 100% remote work.

• Independent Contractor Agreement.