Operations Manager – Pod Lead

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Oversee a small team (pod) of Account Specialists responsible for managing clients’ Amazon accounts.

• Conduct the pod’s weekly activities, which include 1:1 meetings, daily stand-ups, and team gatherings.

• Guide team members through weekly 1:1 sessions and provide clear, constructive feedback.

• Facilitate performance discussions and proactively address issues with supporting evidence.

• Review client work for quality assurance before it is delivered.

• Organize team workload, assess timesheets, and coordinate leave coverage.

• Train new Account Specialists comprehensively from start to finish.

• Directly manage one to two client accounts.

• Acquire foundational knowledge of Amazon and company processes within the first 30 days.

• Assist in pod operations, address team inquiries, conduct stand-ups, and jointly conduct 1:1s during days 31 to 60.

• Independently manage the pod’s weekly routine and 1:1s, as well as lead an initial performance discussion during days 61 to 90.

• Engage in the application review process, screening calls, interviews, trial tasks, and final interview stages.

⛳️ Requirements

• Proven experience in team management, preferably with a remote team.

• Evidence of having enhanced or improved a team, process, or function.

• Background in conducting performance conversations.

• A coaching approach that is both supportive and assertive; ability to discern when an individual requires training versus additional effort and respond appropriately.

• Excellent attention to detail and quality assurance.

• Capability to quickly learn new concepts.

• Proficient in written and spoken English.

• Availability to work from 07:00 to 16:00 Manila time, full-time.

• Access to reliable internet and a quiet workspace for remote work.

• Experience with Amazon Seller Central or Vendor Central (preferred but not mandatory).

• Experience in e-commerce or agency settings (preferred but not mandatory).

🏝️ Benefits

• Paid Time Off.

• Work From Home.

• Training & Development opportunities.

• Private Health Insurance after 12 Months of service.

• Day Shift schedule from 7am to 4pm PH Time.

• Structured training programs.

• Clearly defined path to Pod Lead position.

• Salary increases to AUD 1,350 a month once confirmed as Pod Lead (typically within six months).