Operations Manager, Payments

This is a fully remote position, open to applicants in Europe.

📋 Description

• Define, oversee, and manage essential payment operations and key performance indicators (KPIs) related to payment acceptance rates, performance, conversion, compliance, costs, and more.

• Supervise fraud prevention and risk management strategies, policies, and procedures.

• Analyze market trends in the payment sector to enhance the quality and efficiency of customer experiences.

• Monitor business and process metrics to identify solutions and implement improvements.

• Lead investigations into suspected fraudulent activities through data analysis, documentation review, and evidence gathering.

• Collaborate with product and engineering teams to address local challenges and improve the customer experience.

• Recruit, manage, lead, and inspire payment operations professionals across various regions.

• Evaluate evolving payment landscapes, industry trends, regulations, and systems.

• Establish and update policies, implement compliance directives, assess system enhancements, and evaluate operational requirements.

• Ensure swift resolution of end-user issues.

• Serve as the primary contact for network partners to address production issues.

⛳️ Requirements

• Proficiency in both written and spoken English.

• Bachelor’s or Master’s degree in Finance or a related discipline.

• Advanced knowledge of global payment systems, along with region-specific rules and regulations.

• Experience in payment operations within the tech, fintech, or gaming industries is a plus.

• Demonstrated experience in fraud, risk management, KYC, investigations, and risk mitigation.

• Proven expertise in managing, leading, and developing a larger team.

• Strong analytical and decision-making abilities, utilizing data and metrics to enhance payment operations.

• Experience in owning and resolving complex payment challenges.

• Understanding of compliance and risk awareness.

🏝️ Benefits

• Sporty is a remote-first company dedicated to sustainability.

• Competitive salary plus individual performance-based bonuses each quarter.

• 20 days of annual leave in addition to public holidays.

• Core working hours are from 10 am to 3 pm in your local time zone, with flexibility outside of these hours.

• Referral bonuses and flash bonuses available.

• High-quality equipment provided.

• Annual company retreats offering excellent internal networking opportunities.