Operations Manager – Mobile Clinics

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of the comprehensive launch strategy for each new city, which encompasses retail partner approvals, event planning, staffing, inventory management, and go-live execution.

• Conduct hands-on management of initial pilot events, overseeing logistics, troubleshooting issues, and coordinating with veterinarians, vet technicians, and store partners.

• Develop and enhance a repeatable playbook for city launches.

• Recruit, hire, and oversee local veterinarians or RVT/LVTs, vet assistants, and customer service personnel.

• Manage relationships with retail partners, including obtaining approvals, negotiating logistics, and overseeing daily partnership operations.

• Oversee distributor and supply relationships for vaccines, medical supplies, and equipment, ensuring compliance with cold-chain requirements.

• Manage the P&L for each city launch, including revenue, labor costs, vaccine and supply expenses, waste management, marketing expenditures, and setup costs.

• Monitor and report key performance indicators such as customers served per event, average order value, customer satisfaction (CSAT), membership opt-in and conversion rates, and event profitability.

• Prioritize upcoming cities and store locations based on performance analytics.

• Collaborate with Marketing on local awareness initiatives and pre-arrival campaigns.

• Work with Legal/Compliance on licensing, VCPR, and regulatory obligations.

• Collaborate with Tech/Product teams to address field feedback and implement fixes to the associate app, booking process, and payment experience.

• Partner with Finance/Admin for revenue processing, general ledger setup, and insurance coverage.

• Document lessons learned from rollouts and establish standard operating procedures.

• Establish the operational framework for a scalable multi-city business model with local teams.

⛳️ Requirements

• 6-8+ years of experience in operations, market or city launches, general management, or field operations, preferably at a startup that has successfully scaled a physical, multi-location, or multi-market operation.

• Proven experience managing a P&L or unit economics for a specific business line, store, or market.

• Proficient in conducting break-even analyses.

• Excellent negotiation skills with vendors and partners.

• Comfortable navigating genuine ambiguity and creating the foundational playbook for a new business line.

• Willing and able to travel over 60% during active launch phases, including weekends.

• Preferred: experience in veterinary, healthcare, or other regulated industries where compliance and licensing are critical for market entry.

🏝️ Benefits

• Competitive salary package.

• Health, dental, and vision insurance coverage.

• Flexible paid time off (PTO) policy.

• 401k retirement plan.

• Comprehensive holiday schedule.

• Opportunities for professional growth.