Operations Manager – Medical Records Retrieval

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that essential medical record retrieval tasks are executed consistently, promptly, and with professionalism.

• Organize operational endeavors aligned with both regional and company-wide cultural and operational objectives.

• Lead a team of release-of-information specialists to attain operational and profitability targets.

• Establish performance parameters and guidelines.

• Recruit and retain talent; offer direction, accountability, coaching, mentoring, and performance management.

• Uphold coverage arrangements and time-and-attendance standards.

• Collaborate with domestic and global teams to maintain turnaround time and quality benchmarks.

• Maintain standard operating procedures (SOPs) and ensure completion of required training.

• Oversee client implementations and manage customized projects.

• Coordinate communications, reports, presentations, and follow-ups with clients and internal leadership.

• Maintain process instructions and facilitate client-specific associate training.

• Partner with Solutions and IT to resolve connectivity issues.

• Analyze and enhance financial performance, including revenue, expenses, profits, and margins.

• Strengthen client relationships, identify growth opportunities, and enhance customer satisfaction.

• Collaborate with the Director of Operations and other leaders to implement processes that support member experience and performance quality.

⛳️ Requirements

• A Bachelor’s degree and relevant prior experience are preferred.

• Highly team-oriented.

• Required high proficiency in Microsoft products, including Outlook, Word, and Excel.

• Ability to thrive in a fast-paced, multitasking environment while effectively prioritizing and meeting deadlines.

• Exceptional communication skills.

• Excellent customer service and strong negotiation abilities.

• Detail-oriented with robust analytical and problem-solving skills.

• Capability to manage confidential materials and information with professionalism.

• Availability to travel as necessary, potentially extensively, including overnight stays.

• Ability to sit or stand for extended periods.

• Physical capability to lift and carry materials weighing up to 25 lbs.

• Sufficient speaking and hearing ability to communicate effectively.

• Necessary eye/hand coordination, hearing, and visual acuity for daily tasks.

• Maintain the privacy of patients, employees, and volunteers, accessing information only on a need-to-know basis.

• Adhere to corporate integrity and security regulations.

• Report any unethical, fraudulent, or unlawful behavior.

• Maintain current and annual HIPAA certification.

🏝️ Benefits

• Employee engagement and development opportunities.

• Coaching and mentoring programs.

• Maintenance of HIPAA certification.

• Travel availability and support as necessary.

• Commitment to equal opportunity employment.