Operations Manager – Medical Records Retrieval

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the tone and vision for the respective operations, demonstrating compassion, respect, accountability, and innovation.

• Organize, lead, and engage in client meetings.

• Manage a team of functional release of information specialists to efficiently and profitably achieve goals and objectives.

• Delegate responsibilities, make informed decisions, and cultivate organizational talent.

• Standardize optimal processes in collaboration with regional counterparts.

• Set performance parameters and guidelines.

• Recruit and retain talent; provide direction, accountability, coaching, and mentoring.

• Ensure daily onsite coverage when necessary and arrange backup coverage.

• Uphold time and attendance standards.

• Collaborate with domestic and global partners to maintain turnaround time and quality standards.

• Keep SOPs updated and ensure completion of training.

• Conduct weekly one-on-one calls with direct reports.

• Onboard new clients and manage tailored projects.

• Schedule and participate in client calls, communicating with clients and Sharecare leadership.

• Review and follow up on daily report management.

• Prepare monthly portfolio presentations for senior leadership.

• Maintain process instructions and provide client-specific associate training.

• Collaborate with Solutions and IT to resolve connectivity issues.

• Monitor daily tracking and address client delivery and quality concerns.

• Assist with annual budgeting and fiscal planning.

• Analyze and enhance financial performance, including revenue, expenses, profits, and margins.

• Strengthen client relationships and identify opportunities for growth.

• Facilitate the development of new relationships on existing or new accounts.

• Work with Client Success to ensure customer satisfaction.

⛳️ Requirements

• Bachelor's degree and prior experience preferred.

• High proficiency in Microsoft products is required, including Outlook, Word, and Excel.

• Ability to thrive in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines.

• Excellent communication skills.

• Exceptional customer service abilities with strong negotiation skills.

• Detail-oriented, with robust analytical skills and effective problem-solving abilities.

• Capability to handle confidential materials and information professionally.

• Willingness to travel as necessary; this could be extensive and may involve overnight stays.

• Ability to sit or stand for extended periods.

• Physical capability to lift and carry materials weighing up to 25 lbs.

• Sufficient speaking and hearing abilities to communicate effectively.

• Good eye/hand coordination, hearing, and visual acuity for daily tasks.

• Maintain current and annual HIPAA certification.

• Safeguard the privacy of patient, employee, and volunteer information on a need-to-know basis.

• Adhere to corporate integrity and security responsibilities.

• Report any unethical, fraudulent, or unlawful behavior or activities.

🏝️ Benefits

• Equal Opportunity Employer.

• E-Verify user.