Operations Manager – Medical Records Retrieval

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide comprehensive operational leadership for activities related to medical record retrieval.

• Establish the vision, tone, objectives, and operational guidelines for the team.

• Direct release of information specialists to meet goals efficiently and profitably.

• Organize and participate in meetings with clients.

• Standardize optimal processes in collaboration with regional counterparts.

• Hire and retain talent, offering direction and accountability, coaching and mentoring employees, and managing performance.

• Ensure onsite coverage and arrange backup coverage as necessary.

• Uphold time and attendance standards.

• Collaborate with domestic and global partners to maintain turnaround time and quality standards.

• Keep Standard Operating Procedures (SOPs) updated and ensure training completion.

• Conduct weekly one-on-one calls with direct reports.

• Oversee new client implementations and customized projects.

• Schedule and participate in client calls, responding to clients and Sharecare leadership.

• Prepare monthly portfolio presentations for senior leadership.

• Maintain process instructions and conduct training specific to clients.

• Partner with Solutions and IT teams to resolve connectivity issues.

• Monitor daily tracking and address client delivery and quality concerns.

• Assist with annual budgeting and fiscal planning efforts.

• Review and enhance financial performance, including revenue, expenses, profits, and margins.

• Foster client relationships and identify growth opportunities.

• Strengthen client relations and collaborate with Client Success to ensure customer satisfaction.

⛳️ Requirements

• Bachelor’s degree and prior experience is preferred.

• Strongly team-oriented.

• High proficiency in Microsoft Office products, including Outlook, Word, and Excel, is required.

• Capability to work in a fast-paced, multitasking environment while prioritizing tasks and meeting deadlines.

• Exceptional communication skills.

• Excellent customer service and strong negotiation abilities.

• Detail-oriented with robust analytical and problem-solving skills.

• Ability to handle confidential materials and information with professionalism.

• Willingness to travel as necessary, potentially extensively and including overnight stays.

• Capacity to sit or stand for extended periods.

• Ability to lift and carry materials weighing up to 25 lbs.

• Adequate speaking and hearing ability for effective communication.

• Necessary eye/hand coordination, hearing, and visual acuity for daily tasks.

• Commitment to maintaining the privacy of patient, employee, and volunteer information.

• Adherence to corporate integrity and security regulations.

• Responsibility to report unethical, fraudulent, or unlawful behavior.

• Maintenance of current and annual HIPAA certification.

🏝️ Benefits

• Opportunities for employee engagement and development.

• Access to coaching and mentoring.

• Annual maintenance of HIPAA certification.

• Equal Opportunity Employer.

• E-Verify user.