Operations Manager – Global Ad Operations

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Take ownership of the global ad operations function's operating system.

• Oversee the workflow entering the team and establish prioritization methods.

• Assess team capacity and set quality benchmarks.

• Uphold operational standards in response to changing business-unit priorities.

• Lead a distributed team of approximately fifteen individuals across three countries, supported by their lead and two functional specialists.

• Manage a backlog of feature and platform integrations, promoting their adoption.

• Coordinate multiple onboarding processes and enhance process capacity.

• Assist in transitioning a territory from separate systems to the company's systems in the initial year.

• Familiarize yourself with the experienced local team and onboard a new team in a different country.

• Occasionally utilize tools to address real challenges and remove obstacles for the team, without getting too involved in individual tasks.

• Enhance team capabilities through delegation, coaching, documentation, and constructive feedback.

• Maintain focus on priorities and make clear trade-offs.

• Conduct performance discussions and support the development of team members.

⛳️ Requirements

• Proven experience managing an operations, technical support, or ad operations team, including oversight through team leads.

• Demonstrated experience in measuring workload within a defined unit and leveraging it to advocate for or against headcount adjustments.

• Background in designing processes and securing their adoption by individuals outside of your direct reporting line.

• Experience working with senior individuals outside your reporting structure without yielding or escalating issues prematurely.

• Ability to assertively decline requests or defer tasks, making trade-offs clear.

• Competence in conducting meaningful performance conversations, establishing expectations, following up, and ensuring accountability.

• Experience in developing already capable individuals into significantly more proficient team members.

• Familiarity with programmatic advertising concepts, including header bidding, Google Ad Manager, Prebid, ads.txt, sellers.json, and supply-side platform integrations.

• Proficiency in English and capability to collaborate across various time zones and cultures.

• Skill in managing distributed teams across different countries and languages.

• Availability for a permanent, full-time role.

• Being the most technical expert on the team is not a prerequisite.

• Previous experience managing a large team is not necessary.

🏝️ Benefits

• In-person collaboration where it is most impactful.

• Access to Google Workspace, Slack, Zoho CRM and Desk, BigQuery, and Looker Studio as workplace tools.