Operations Manager – Education, Student Services

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and supervise daily staff operations, including attendance, punctuality, and overall performance.

• Distribute daily and weekly assignments, ensuring timely completion of tasks.

• Conduct regular team check-ins and assess weekly staff reports.

• Track interactions with students, agents, and universities, ensuring appropriate follow-up.

• Manage student inquiries, monitor application statuses, outstanding documents, and necessary actions.

• Ensure that applications are accurately assigned, updated, and processed without unnecessary delays.

• Supervise communication with universities, application follow-ups, offers, conditions, and unresolved matters.

• Coordinate or assign critical operational emails and facilitate internal communications.

• Aid and oversee new university/education partnership initiatives, including follow-ups and meetings.

• Ensure staff maintain accurate updates in the CRM and internal systems.

• Track overdue tasks, inactive cases, and unresolved issues.

• Identify obstacles, collaborate with relevant team members, and ensure swift resolution of problems.

• Serve as the primary communication liaison across teams to ensure smooth workflow.

• Maintain awareness of staff workloads, task statuses, and operational priorities.

• Compile a weekly operations report for senior management.

• Escalate significant issues related to staff, applications, universities, or operations when necessary.

⛳️ Requirements

• Prior experience in operations, education, student recruitment, admissions, office management, or a related field.

• Proven experience in managing or supervising a team.

• Strong organizational and time-management capabilities.

• Exceptional written and verbal communication skills.

• Confident in professional communication with students, staff, universities, and external partners.

• Excellent follow-up skills and meticulous attention to detail.

• Ability to handle multiple tasks, priorities, and deadlines concurrently.

• Proficient in using CRM systems, email, spreadsheets, and other digital tools.

• Capability to identify issues and take initiative in resolving them.

• Professional and self-assured telephone demeanor.

• Proficient in written and spoken English.

• Ability to work independently and assume responsibility for daily operations.

🏝️ Benefits

• Competitive salary, commensurate with experience.

• Opportunity to take charge of a burgeoning education operation.

• Direct collaboration with senior management.

• Opportunities for professional development and career advancement.

• Exposure to university partnerships, student recruitment, and education operations.

• A supportive and collaborative working environment.

• Chance to contribute to enhancing internal systems and processes.