Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the monthly Sales & Operations Planning (S&OP) cycle for all South East Asian verticals and markets.

• Integrate forecasts, retailer demand, inventory, and factory capacity into a unified supply plan.

• Collaborate with the commercial team and retail partners to develop accurate forecasts.

• Place factory orders while considering lead times, minimum order quantities (MOQs), and product launch schedules.

• Monitor stock movement from the factory to the retailer distribution center, avoiding stockouts and excess inventory.

• Organize shipments to ensure they arrive when the retailers are ready to accept them.

• Ensure accountability among distributors and importers of record for order management, shipments, documentation, and service levels.

• Partner with retail associates on purchase orders (POs), delivery timelines, distribution center bookings, and inventory data.

• Swiftly address and resolve supply chain issues.

• Manage product registrations and import permits in each respective market.

• Analyze and benchmark freight, customs, delivery costs, and transit durations across various markets.

• Collaborate with partners to identify and close operational gaps.

• Own the operations scorecard, which includes service levels, forecast accuracy, stock coverage, inventory turnover, and logistics costs.

• Standardize processes to facilitate market expansion without increasing complexity.

• Report directly to the SEA Director.

⛳️ Requirements

• Minimum of 5 years of experience in supply chain, demand planning, or operations within the FMCG sector.

• At least 3 years of experience working across various South East Asian markets.

• Proven hands-on experience in managing an S&OP process.

• Demonstrated experience in developing forecasts and replenishment strategies.

• Experience in managing distributors, importers of record, or third-party logistics (3PL) providers.

• Knowledge of setting service levels, assessing performance, and enhancing costs and lead times in cross-border supply chains.

• Familiarity with product registration and import approval processes in South East Asia, preferably for food, cosmetics, or baby care products.

• Proficient in advanced Excel and data modeling techniques.

• Experience with ERP systems, such as SAP.

• Proficient with reporting tools, such as Power BI.

• A degree in supply chain management, business, or a related discipline.

🏝️ Benefits

• Opportunities for career development and a platform to advance your career.

• A merit-based culture that rewards impact rather than tenure.

• Potential flexibility based on role, location, and business requirements.