Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide leadership and guidance to direct reports while ensuring exceptional service levels.

• Take charge of company Health & Safety and foster a culture of excellence.

• Actively promote BaxterStorey within the South Wales market and seek growth opportunities.

• Collaborate with sales teams on leads, tenders, presentations, and site tours.

• Conduct market research to pinpoint business development prospects and emerging market sectors.

• Develop relationships with prospective clients and facilitate the mobilization of new contracts.

• Follow up on leads and secure appointments.

• Monitor and contribute to client Service Level Agreements, reporting on performance trends.

• Cultivate client relationships while ensuring onsite managers remain the primary contacts.

• Ensure direct reports fulfill client needs, contractual obligations, and align with company values.

• Manage contract finances within budget and report to the Operations Director.

• Ensure adherence to company policies and procedures.

• Conduct quarterly Health & Safety site audits and communicate any new policies.

• Collaborate with clients, suppliers, and teams to identify service enhancements and share feedback.

• Recruit, onboard, appraise, coach, mentor, and develop direct reports.

• Draft job descriptions and person specifications.

• Assist with grievance and disciplinary procedures.

• Create development, improvement, and succession plans.

• Recognize and reward outstanding performance.

⛳️ Requirements

• Proven experience in successfully managing multi-site operations and multiple clients.

• Demonstrated ability to lead and manage teams effectively.

• Experience in managing service level agreements and key performance indicators.

• Background in leading a department or business function.

• Competence in data analysis, with the ability to interpret and present data within a business context, including proposals.

• Proven experience in presenting management information and compiling and reporting statistics for performance assessment.

• Some experience in a catering environment is preferred.

• Up-to-date knowledge of current foodservice developments and culinary trends.

• Proficient in Microsoft Office, especially Word, Excel, and PowerPoint, at least at an intermediate level.

• Strong understanding of employment laws related to grievance, disciplinary actions, managing attendance, and recruitment.

• Solid knowledge of Health & Safety processes and their application.

• Charismatic leadership abilities, capable of building trust and engaging with all levels.

• Strong influencing and motivational skills.

• Strategic insight and commercial acumen.

• Excellent decision-making capabilities and the ability to maintain objectivity while responding swiftly to external situations.

• Ability to establish compelling visions and develop ambitious objectives.

• Willingness to travel across South Wales and to the UK for broader business events and meetings.

• Must be prepared to spend at least 60% of time on-site at client locations.

• Flexibility and adaptability in a dynamic business environment.

🏝️ Benefits

• Car allowance or company car.

• Bonus.

• Pension plan with employer contributions.

• 28 days of annual leave.

• Family private medical coverage.

• Continuous training and development with access to company academies.

• Access to the Perkbox benefits app, offering high street discounts and perks.

• Option to work from home when not at a client location.