Operations Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Communicate initiatives, operational priorities, plans, opportunities, and objectives from the Support Center to franchise owners.

• Mentor franchise owners and managers on enhancing business performance and operational efficiency.

• Oversee a portfolio consisting of 5–15 franchise owners and managers.

• Conduct regular business evaluations that encompass financial, operational, and consumer feedback metrics.

• Identify underlying issues and formulate actionable improvement strategies.

• Set priorities and measurable objectives, following up to ensure accountability and results.

• Analyze business and operational data, providing insightful recommendations.

• Collaborate with Directors and the Senior Director of Operations to align coaching priorities and support initiatives.

• Conduct studio visits and boot camps periodically.

• Reinforce brand standards and offer practical coaching.

• Facilitate at least three in-person sales or customer service training sessions each month.

• Lead regional meetings and educate franchise owners and managers on tools, systems, and best practices.

• Work with the Support Center to design and implement programs for studio teams.

• Address ongoing inquiries and business needs from owners.

• Manage work schedules to ensure franchise-owner visibility and timely regional outcomes.

• Participate in conference calls, meetings, and various business forums.

• Perform additional duties and projects as assigned.

⛳️ Requirements

• Bachelor's degree in business or a related field is preferred.

• A minimum of three years of successful experience supporting franchisees, working in a franchised environment, or in a field operations role.

• Multi-unit management experience is preferred.

• Familiarity with Amazing Lash Studio, Elements Massage, and the health and wellness sectors is advantageous.

• Proven experience in franchise operations consulting.

• Strong leadership, coaching, collaboration, and mentoring abilities.

• Experience in supporting franchisees and creating actionable plans.

• Exceptional planning, time management, organizational, and prioritization skills.

• Strong business acumen alongside analytical and financial skills.

• Capability to analyze business and operational metrics and convert insights into actionable strategies.

• Excellent written and verbal communication skills, including proficiency in group presentations.

• Strong influencing capabilities.

• Ability to cultivate trusted relationships and hold franchise owners accountable.

• Capacity to lead initiatives under tight deadlines.

• High attention to detail with the ability to enhance operational effectiveness.

• Ability to evaluate operations, programs, and staffing.

• Adaptability in a dynamic environment.

• Ability to maintain composure under stress and pressure.

• Proficiency in Microsoft Office, email, and internet applications.

• Willingness to travel frequently, up to 75% of the time.

• A valid driver's license and eligibility for insurability on rental vehicles.

• Extensive travel by car and air, along with weekend work commitments.

• Personal credit card required for travel expenses.

🏝️ Benefits

• Flexible time off and holiday schedule.

• Medical, dental, vision, and life insurance.

• Health Savings Account.

• Flexible Spending Account.

• 401K matching.

• Monthly allowance for spending at WellBiz Brands, Inc. owned brands.

• Cell phone reimbursement.

• Complimentary Employee Assistance Plan.

• Weekly reimbursement for travel expenses.