Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee daily operations and performance for a dedicated client team.

• Serve as the primary operational liaison for the client's leadership.

• Monitor KPIs and SLAs, translating data into comprehensive reports and dashboards.

• Develop and manage quality assurance processes, coaching initiatives, and performance enhancement plans.

• Handle scheduling, attendance, and staffing to align with demand requirements.

• Identify operational bottlenecks and implement process enhancements as the account grows.

⛳️ Requirements

• Minimum of 4 years’ experience in operations, call center, or team management.

• Demonstrated success in leading teams within a performance-oriented environment.

• Proficient in advanced Excel or Google Sheets (including pivot tables, formulas, and dashboards).

• Exceptional spoken and written English skills, with the ability to confidently present to U.S. stakeholders.

• Familiarity with CRM, ticketing, and telephony systems.

• Strong sense of ownership and meticulous attention to detail.

• Residing in the Philippines, equipped with a reliable home office setup and stable internet connection.

• Preferred: Experience in a BPO or outsourcing setting.

• Preferred: Background in healthcare, legal, or sales operations.

🏝️ Benefits

• Health Maintenance Organization (HMO).

• Paid Time Off (PTO).

• Mental Health Leave.

• Birthday Leave.

• Gym Allowance.

• Extra Holiday Pay.

• Remote Work Setup.

• Opportunities for professional growth and development.