Operations Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee the daily operations of the UNHS screening program in Ireland.

• Ensure the implementation of effective processes, high service quality, staff management, workforce training, accreditation, and competency.

• Collaborate with both internal and external stakeholder organizations.

• Deliver the program in accordance with national standards and internal objectives.

• Manage regional Coordinators and staff throughout the UNHS program.

• Act as the primary contact for all stakeholders involved in the program.

• Ensure the business operations are efficient and profitable.

• Maintain accurate records, documentation, and audits to comply with legislative and confidentiality standards.

• Conduct capacity planning, rota management, and workforce oversight.

• Supervise health and safety evaluations, risk assessments, and business continuity planning.

• Address patient complaints/feedback, incident logging, and investigations.

• Monitor staff performance, process efficiency, and service quality.

• Support training and educational initiatives.

• Oversee attendance, absenteeism, leave, and overall staff management.

• Manage recruitment, onboarding, performance reviews, succession planning, and ongoing professional development.

• Assist managers with recruitment processes and act as an escalation point for HR-related personnel issues.

• Supervise the overall screening program and its staff.

• Handle site/regional profit and loss, forecasting, invoicing, validation, and monthly financial reconciliation.

• Supervise site/regional reporting and provide operational and KPI feedback.

• Adapt to shifting local service demands and company needs.

⛳️ Requirements

• Experience in a healthcare environment.

• Proven experience in managing staff, especially large remote teams.

• Management background, including performance management of teams and individuals.

• Strong initiative with the ability to prioritize tasks and utilize problem-solving skills.

• Excellent written and verbal communication skills within multidisciplinary teams and with patients/stakeholders.

• Strong people management abilities and capacity to lead a team effectively.

• Proficient in IT, including familiarity with specialized screening database software.

• Understanding of information governance principles.

• Ability to work largely independently while closely supervising clinical and clerical staff.

• Commitment to engage in and demonstrate ongoing professional development (CPD).

• Valid, clean Irish driving license and access to personal transport.

• Right to work and travel within the EU; documentary proof is required.

• Must disclose any previous cautions and convictions and undergo enhanced Disclosure & Barring Service checks upon entry and every three years thereafter, or equivalent.

• Previous experience and proficiency with computer applications.

• Willingness to travel within Ireland and the UK.

• Ownership of a car and a valid driving license.

• Proficiency in Irish and/or another language is a plus.

🏝️ Benefits

• Full-time employment opportunities.

• Option for employees to work remotely.

• Opportunities for continuing professional development (CPD).

• An equal opportunities employer.

• Reasonable adjustments and accessibility support provided during recruitment and interviews.

• Successful completion of vetting and reference checks.

• Garda Vetting may be necessary depending on the specific role.