Operations Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the daily operational logistics of the intra-Kobie team in relation to the designated client.

• Assess the efficiency of organizational procedures and implement enhancements.

• Collaborate with client services and technology teams to execute and monitor client requirements.

• Foster strong relationships with affiliate client organizations and Kobie team members.

• Coordinate with external partners and vendors to enhance program delivery and integrate third-party services.

• Establish and uphold operational processes and procedures to ensure efficient project and objective delivery.

• Identify and execute opportunities for automation and optimization.

• Tackle operational challenges and resolve issues to mitigate any impact on customer experience.

• Assist in the creation and implementation of client programs.

• Support program, client, and intra-team logistics.

• Contribute to the strategic vision and sustainability of programming.

• Lead program support efforts, including facilitation, discussions, and result delivery.

• Develop program initiatives aimed at enhancing impact through results, growth, and increased revenue.

• Act as the primary point of contact for clients, internal client teams, and other stakeholders.

• Formulate and implement strategic plans for loyalty rewards programs.

• Track program metrics and KPIs to uncover trends and opportunities for improvement.

• Supervise the end-to-end execution of rewards programs and associated deliverables.

• Contribute to the organization's strategic planning and enhancements in operational efficiency.

• Engage regularly with clients, internal client support, IT Engineering, and other professionals.

⛳️ Requirements

• Experience in operations is advantageous.

• Strong organizational and management capabilities.

• Exceptional communication skills, both written and verbal.

• Proficient problem-solving abilities.

• High level of curiosity.

• Capability to prioritize and manage tasks in a dynamic environment.

• Strategic thinking and ability to help shape the client's vision.

• Skills in intra-team coordination and leadership.

• Commitment to the mission, Kobie values, and client goals.

• Familiarity with workflow management tools and project tracking software is preferred.

• Proficiency in MS Office Suite.

• Experience in enterprise application management.

• Willingness and ability to travel as required.

🏝️ Benefits

• Flexible Time Off to recharge when necessary.

• Nine Company-Wide Holidays.

• A comprehensive suite of benefits focusing on your growth, development, and personal well-being.

• Flexible work environment with remote work options.

• Occasional travel to support business goals, team collaboration, customer engagements, training, and company events.