Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the business inbox, handle emails, and manage daily office operations.

• Organize job schedules, crew assignments, material procurement, and supplier deliveries utilizing Tradify or comparable job management software.

• Monitor job progress from quotation to completion, proactively identifying delays or issues to ensure timely project delivery.

• Liaise with customers, builders, suppliers, and internal teams regarding schedules, modifications, job progress, and requirements.

• Follow up on pending quotes and invoices in coordination with the bookkeeper.

• Assist in the transition from Tradify to a custom-designed job management system, focusing on data configuration and process documentation.

• Create and sustain Standard Operating Procedures (SOPs) for office and operational tasks.

• Provide the owner with a weekly summary of job statuses, upcoming schedules, pending items, and potential challenges.

• Proactively identify and address operational issues.

⛳️ Requirements

• Minimum of 5 years’ experience in operations, office management, scheduling, or a similar coordination position.

• Experience in roofing, construction, trades, or a related Australian industry is strongly preferred.

• Practical experience with Tradify or similar job management systems such as ServiceM8, simPRO, or Fergus.

• Proficient in Microsoft 365, especially Outlook, Excel, Word, and Teams.

• Exceptional organization and time-management skills, capable of juggling multiple jobs, deadlines, and stakeholders.

• Confident and professional communicator, able to forge strong relationships and convey information effectively to builders, customers, and suppliers.

• Experience in developing SOPs or supporting a software/system transition is highly valued.

• Must be located in the Philippines.

• Engagement will be under an Independent Contractor Agreement.

• Expected to adhere to AU business hours, roughly 6:30 AM–3:30 PM, Monday to Friday.

• Must disclose any ongoing roles or client engagements.

• Must present the engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• 100% remote; work from the comfort of your home.

• Flexible time management as an independent contractor, while ensuring alignment with AU business hours for effective collaboration.