Operations Manager

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Take charge of the daily management of US production, inventory, fulfillment, and logistics via an outsourced 3PL and co-manufacturing partner.

• Establish daily priorities, hold partners accountable for their commitments, resolve operational issues comprehensively, and deliver precise reporting and recommendations to the Operations Director.

• Foster and maintain daily relationships with 3PL and co-manufacturing partners.

• Align production and fulfillment priorities, confirm deadlines, and ensure accountability.

• Provide reports on dispatches, aged orders, production status, stock levels, risks, and sales run-rate discrepancies.

• Investigate missed commitments, implement recovery actions, and escalate potential capacity shortfalls and stockout risks.

• Transform approved production plans into actionable daily and weekly schedules.

• Monitor units by SKU and production date while keeping track of component availability.

• Ensure accurate documentation of production jobs, purchase orders, receipts, and records in Cin7.

• Record quality complaints, collect batch records, agree on corrective measures, and validate their effectiveness.

• Oversee fulfillment for DTC, wholesale, Faire, Amazon, and retail channels.

• Manage versions of POs, routing, BOL, ASN, and EDI records.

• Address overdue, partial, replacement, and unscanned orders, reconciling systems with actual dispatches.

• Confirm carrier handovers and track domestic freight until customer delivery.

• Evaluate carrier performance and mitigate delivery-window risks.

• Organize stock counts, recounts, month-end reconciliations, and resolve inventory discrepancies.

• Reconcile Amazon inventory with Cin7 and prepare replenishment needs.

• Resolve inconsistencies between Cin7, 3PL warehouse management systems, Shopify, and Faire.

• Verify 3PL, co-manufacturing, and freight charges against approved rates and services.

• Document late or incorrect orders, production mistakes, replacement costs, and inventory losses.

• Provide Finance with shipment costs, invoices, terms, and due dates; follow up on any shipped orders that have not been invoiced.

• Enhance workflows, document processes, verify automated or AI-assisted outputs, and analyze fulfillment and freight expenses by channel.

• Present KPI outcomes and suggestions to senior leadership when appropriate.

⛳️ Requirements

• Minimum of 5 years of experience in fulfillment, logistics, inventory, or production.

• Proven experience managing US operations, including US-based 3PLs, co-manufacturers, domestic carriers, freight, and US retail and Amazon requirements.

• At least 2 to 3 years at the managerial level as the primary daily owner of an outsourced 3PL relationship, including priority setting, SLA management, stock accuracy, invoice verification, and partner accountability.

• A minimum of 2 to 3 years at the managerial level as the primary daily owner of a co-manufacturer or contract manufacturer relationship, encompassing production scheduling, blending, filling, packaging, quality checks, and corrective actions.

• Demonstrated independent ownership, such as leading a partner transition or turnaround, being accountable for KPIs, recovering disputes and credits, or presenting escalations with recommendations.

• Proficient in Cin7 or a similar inventory management system, Shopify, and 3PL warehouse management systems.

• Experienced with multi-channel fulfillment, including DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI.

• Strong skills in reconciliation and reporting, with excellent proficiency in Excel or Google Sheets.

• Clear and confident communicator in both written and spoken English.

• Available to work during US Eastern business hours, plus regular meetings with an Australia-based team outside of standard hours.

• An updated resume is required.

• A short Loom video (1 to 2 minutes) introducing yourself, detailing your experience with 3PL and co-manufacturer management, and explaining a specific operational challenge that you owned and resolved end to end is required.

• Only candidates who submit a Loom video will progress to the next stage of the hiring process.

🏝️ Benefits

• Paid Time Off according to company policy.

• Holiday observance as per company guidelines.

• Fully remote working arrangement.

• Bi-monthly payment in USD (on the 15th and 30th).

• Availability during US Eastern Time business hours, including regular calls with an Australia-based team during US late afternoon and evening.

• A high-ownership role with direct accountability for fulfillment performance, inventory accuracy, and partner management.