Operations Manager

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Oversee the daily operations of US production, inventory, fulfillment, and logistics through third-party logistics (3PL) and co-manufacturing partners.

• Establish daily priorities, ensure partners meet their commitments, resolve operational challenges from start to finish, and deliver precise reports and recommendations to the Operations Director.

• Cultivate relationships with 3PL and co-manufacturing partners, coordinating production and fulfillment priorities while confirming deadlines.

• Monitor dispatches, aged orders, production statistics, stock levels, risks, sales trends, and forecast discrepancies.

• Investigate missed commitments, initiate recovery actions, confirm resolutions, and report capacity gaps and stockout risks.

• Transform approved production plans into daily and weekly schedules; monitor SKU production, component availability, and shortages.

• Ensure accurate production jobs, purchase orders, receipts, and records in Cin7; reconcile actual production and rectify discrepancies.

• Record quality complaints, collect batch records and process evidence, coordinate corrective measures, and validate their effectiveness.

• Manage direct-to-consumer (DTC), wholesale, Faire, Amazon, and retail fulfillment in accordance with channel demands.

• Keep track of PO versions, routing, Bill of Lading (BOL), Advanced Shipping Notice (ASN), and Electronic Data Interchange (EDI) records for warehouse and Finance handoffs.

• Address overdue, partial, replacement, and unscanned orders; align systems with physical dispatches.

• Confirm carrier handovers, monitor domestic freight, assess carrier performance, and manage delivery-window risks.

• Organize stock counts, recounts, month-end reconciliations, and variance resolutions.

• Reconcile Amazon stock with Cin7 and prepare replenishment needs based on forecasts and incoming receipts.

• Address discrepancies among Cin7, 3PL warehouse management systems, Shopify, and Faire.

• Validate 3PL, co-manufacturing, and domestic freight charges against approved rates and services.

• Record late or incorrect orders, production mistakes, replacement costs, and inventory losses.

• Provide the Finance team with shipment costs, invoices, terms, and due dates; follow up on uninvoiced shipped orders.

• Enhance recurring workflows, document procedures, and validate automated or AI-assisted outputs.

• Analyze fulfillment and freight costs by channel, and assess packaging and shipping assumptions for new products and bundles.

⛳️ Requirements

• A minimum of 5 years of experience in fulfillment, logistics, inventory, or production.

• Proven experience managing US operations, including US-based 3PLs, co-manufacturers, domestic carriers, freight, and US retail and Amazon requirements.

• At least 2 to 3 years in a managerial role as the primary day-to-day owner of an outsourced 3PL relationship, responsible for setting priorities, managing SLAs, ensuring stock accuracy, invoice verification, and partner accountability.

• At least 2 to 3 years in a managerial position as the main owner of a co-manufacturer or contract manufacturer relationship, overseeing production scheduling, blending, filling, packaging, quality checks, and corrective actions.

• Demonstrated independent ownership, such as leading a partner transition or turnaround, accountable KPIs, resolved disputes and credits, or escalated issues with recommendations.

• Proficient with Cin7 or a similar inventory system, Shopify, and 3PL warehouse management systems.

• Familiarity with multi-channel fulfillment, including DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI.

• Strong skills in reconciliation and reporting, with advanced proficiency in Excel or Google Sheets.

• Excellent written and verbal communication skills in English.

• Willingness to work during US Eastern business hours, along with regular calls with an Australia-based team outside of standard hours.

• Preferred: experience in consumer products manufactured, warehoused, and shipped across multiple channels.

• Preferred: background in organic, health, or beauty consumer goods.

• Preferred: experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership.

• Updated resume required.

• A brief Loom video (1 to 2 minutes) introducing yourself, detailing your 3PL and co-manufacturer management experience, and explaining a specific operational challenge you owned and resolved from start to finish.

• Only candidates who submit a Loom video will progress to the next stage.

🏝️ Benefits

• Compensation in USD, paid bi-monthly (on the 15th and 30th).

• Paid Time Off in line with company policy.

• Recognition of Holidays as per company guidelines.

• Fully remote work environment.

• High-ownership role with direct accountability for fulfillment performance, inventory accuracy, and partner management.

• Opportunity to manage a vital operations function for a rapidly growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail.