Operations Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Collaborate closely with Business Development Coordinators, Business Developers, and the Vice President to optimize operations.

• Supervise project planning, execution, and process enhancements to improve efficiency.

• Assist in the development and execution of strategic initiatives aimed at international recruitment.

• Serve as the main point of contact between recruitment teams and external partners.

• Handle incoming agent inquiries and nurture business relationships.

• Aid in the development of agents and key accounts, including managing escalations and resolving issues.

• Monitor and analyze KPIs, team objectives, and performance metrics.

• Offer critical business insights and strategic recommendations to senior leadership.

• Maintain databases, ensuring precise data collection and reporting.

• Identify deficiencies in recruitment, marketing, and partner engagement processes and suggest improvements.

• Support adherence to contract compliance policies and internal procedures.

• Collaborate cross-functionally to enhance operational systems and reporting frameworks.

⛳️ Requirements

• Demonstrated experience in operations, business development, or project management.

• Strong leadership capabilities and skills in cross-functional collaboration.

• Ability to juggle multiple projects in a dynamic, global environment.

• Experience in international education, recruitment, or a related field is advantageous.

• Strong analytical abilities, with a background in data reporting and performance metrics.

• Proficiency in Excel, Salesforce, and other CRM software.

• Exceptional communication, problem-solving, and relationship management skills.

• Capability to work effectively alongside senior leadership and executive teams.

🏝️ Benefits

• Equal opportunities employer.

• Fully remote work arrangement.