Operations Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the daily operational activities of EHF across various departments and regions.

• Create and uphold operating rhythms for ongoing priorities, deadlines, reviews, and follow-ups.

• Define clear workflows, ownership responsibilities, deadlines, and escalation procedures.

• Efficiently address routine operational challenges and escalate issues that need senior leadership or specialized expertise.

• Manage recruitment processes, onboarding and offboarding, contractor administration, performance and training cycles, and implementation of approved policies.

• Supervise assigned operational support and assess workload and capacity.

• Ensure that staff have the necessary systems, information, and support to perform effectively.

• Take ownership of EHF’s operational systems, documentation standards, and knowledge management strategies.

• Keep SOPs and the Operations Manual up to date and practical.

• Oversee operational systems and guarantee compliance with access and data management practices.

• Identify ways to streamline workflows and enhance system utilization.

• Collaborate with the Finance Associate, accountants, and external finance advisors on financial processes.

• Manage procurement, vendor onboarding, contract, and renewal procedures.

• Monitor compliance with contracts, renewal requirements, responsible parties, and deadlines.

• Act as the central point of operational coordination across Programs, Development, Communications, and leadership.

• Maintain awareness of priorities, dependencies, capacity, and operational risks.

• Provide succinct operational reports to leadership.

• Convert decisions into actionable steps and completed tasks.

⛳️ Requirements

• At least 5 years of experience in nonprofit, business, or organizational operations, including a management role.

• Proven experience managing day-to-day operations across various functional areas.

• Strong project management skills with a history of successfully completing complex tasks.

• Familiarity with People Operations, organizational systems, vendor contracts, and financial management.

• Proven ability to enhance workflows, documentation, and system adoption.

• Excellent judgment, discretion, and the ability to differentiate between routine issues and those requiring escalation.

• Outstanding organizational, communication, and follow-through skills, with the ability to hold colleagues constructively accountable.

• Comfortable working independently in a remote, dynamic, and globally distributed organization.

• Experience with project management, HR, CRM, financial administration, and document management systems.

• Strong contextual understanding of Africa and a deep alignment with the organization’s mission and values.

• Submission of a résumé and a brief cover letter is required.

• Occasional travel may be necessary.

🏝️ Benefits

• Flexible working hours that align with major organizational deadlines.

• Remote working environment.

• Regular overlap of working hours between the UK and US.

• Performance reviews conducted at 3 and 6 months.

• Occasional travel may be required.