Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain quarterly and annual operational strategies, roadmaps, and capacity forecasts.

• Identify resource limitations, staffing shortfalls, and operational bottlenecks.

• Oversee interdepartmental dependencies and escalation processes.

• Convert strategic goals into actionable milestones with assigned ownership and timelines.

• Take responsibility for project and initiative delivery while monitoring progress against commitments.

• Establish and track key performance metrics.

• Facilitate swift decision-making and alignment among stakeholders.

• Conduct project post-mortems and implement actionable improvements.

• Manage departmental budgets, track expenditures, forecast needs, and optimize resource allocation.

• Develop staffing plans and hiring roadmaps in collaboration with recruitment.

• Create visibility into workloads and balance competing priorities.

• Identify skill deficiencies and promote hiring, training, or process enhancements.

• Set expectations, deadlines, and success criteria for team members.

• Conduct one-on-ones and provide feedback on performance and growth.

• Eliminate barriers and advocate for the needs of the team.

• Encourage a culture of ownership, urgency, and continuous improvement.

• Report on operational health and risks to leadership.

• Communicate status updates, blockers, and opportunities to stakeholders.

• Escalate issues promptly and develop operational dashboards and tracking tools.

• Create, document, maintain, review, and update standard operating procedures (SOPs) and protocols.

• Train and coach team members in executing SOPs and ensuring compliance.

• Develop clear and accessible operational documentation.

⛳️ Requirements

• A minimum of 7 years in operational management, program management, or project management within high-velocity environments (preferably in startups, consulting, or rapidly growing companies).

• A background in engineering or industrial engineering (degree or substantial equivalent practical experience).

• Proven excellence in planning and execution, with specific examples of successfully managing complex, multi-workstream initiatives.

• Advanced skills in financial management and budgeting.

• Expertise in capacity planning, encompassing workload balancing and resource forecasting.

• Exceptional organizational abilities supported by systems thinking.

• An analytical mindset; capable of making data-driven decisions, developing meaningful metrics, and utilizing data to influence behavior change.

• A strong record of producing high-quality work and a keen attention to detail.

• Ability to manage multiple tasks and switch contexts effectively in a dynamic environment.

• Proactive problem-solving abilities and implementation skills.

• Experience navigating ambiguity and providing clarity in uncertain situations.

• Capability to interpret, implement, and train teams on complex SOPs and protocols.

• Familiarity with project management tools and business analytics platforms is preferred.

• An MBA or similar advanced business qualification is preferred.

• Previous experience in building and scaling a team from the ground up is preferred.

• Must be authorized to work in the United States.

• Visa sponsorship is not currently available.

🏝️ Benefits

• Competitive salary.

• Health benefits including Medical, Dental, and Vision.

• Unlimited paid time off (PTO).

• The opportunity to create and enhance systems from the ground up.

• A leadership position in a growing, fast-paced organization.

• The chance to have a direct impact on company culture and operational excellence.

• Opportunities for professional development and mentorship.

• A collaborative team environment comprising high performers.