Operations Lead – New Specialties

This is a fully remote position, open to applicants in Greece.

📋 Description

• Take charge of the launch of a new specialty, overseeing the entire process from initial requirements to the go-live of billing and collections.

• Acquire knowledge in specialty billing, payer processes, coding, authorization, and benefits-check workflows.

• Collect requirements and transform them into detailed specifications for product development, engineering, and integrations.

• Choose and oversee EHR, practice management, and clearinghouse integrations from testing through to go-live.

• Create and update Standard Operating Procedures (SOPs) and playbooks.

• Recruit, lead, and train teams specializing in RCM, authorization, benefits verification, and care operations.

• Develop dashboards and Key Performance Indicators (KPIs) such as clean claim rate, denial rate, days in accounts receivable (A/R), authorization turnaround, and patient response times.

• Eliminate manual tasks by utilizing AI tools, automation, and collaborating with engineers on AI agent projects.

• Gradually take ownership of revenue operations, including performance in collections, payer mix, and pricing input.

• Analyze denials and authorization bottlenecks, enhancing the associated processes.

⛳️ Requirements

• 2 to 5 years of experience in operations, consulting, startups, or other fast-paced environments.

• Highly quantitative and technical; capable of constructing models and dashboards and comfortable working with data.

• Proficient in using automation tools such as Zapier, Make, or n8n.

• Experience in establishing something new, whether it be a process, team, product, or business line.

• Possess an ownership mindset with the ability to resolve issues independently.

• Regularly utilize AI tools like Claude or ChatGPT for research, writing, analysis, and automation.

• Practical experience with Notion, Airtable, or similar applications.

• Comfortable engaging in diverse, hands-on tasks.

• Exceptional written and verbal communication skills in English.

• Located in Athens and available to primarily work US East Coast hours.

• Must be registered as a freelancer in Greece or willing to register prior to the start date.

• Nice to have: experience as a founder or in an early-stage startup.

• Nice to have: background in US healthcare, revenue cycle management, insurance, or another regulated industry.

• Nice to have: familiarity with healthcare integrations such as HL7, FHIR, X12, or EHR partner programs.

• Nice to have: experience in hiring and managing distributed or offshore teams.

• Nice to have: knowledge of SQL or Python.

• Nice to have: experience working with US companies or customers.

🏝️ Benefits

• Competitive compensation aligned with the Athens market.

• Opportunities for growth into additional specialties, revenue operations, or broader leadership roles.

• Responsibility for a specialty within a venture-backed US company, collaborating closely with leadership.

• Long-term engagement as an independent contractor.

• Monthly payments made in USD.