
Strategy & Operations Manager
Posted 5 hours ago

Posted 5 hours ago
This is a fully remote position, open to applicants in United States.
• Develop, model, and implement high-impact business strategies within the messaging, voice, and AI communications sectors in collaboration with executive leadership.
• Facilitate comprehensive alignment across Carrier Relations, Product, Operations, Finance, Legal, and go-to-market teams.
• Take ownership of VP-level strategic objectives and execute mission-critical projects while enhancing the customer experience.
• Transform complex technical and strategic information into executive presentations, strategic memos, and reports for board meetings.
• Conduct data analysis and create quantitative models for intricate, unstructured business challenges.
• Serve as the subject matter expert for global connectivity initiatives, providing guidance to executive leadership while enhancing reach, quality, and profitability.
• Identify new customer use cases, enhance the global telecommunications network, and drive profitability.
• 4-6 years of experience in strategy, operations, management consulting, product, or growth roles.
• Outstanding ability to distill complex technical, operational, and financial data into succinct written memos and executive presentations.
• Demonstrated capability to cultivate relationships and promote alignment across Product, Sales, Operations, and Finance from individual contributor to VP levels.
• Proven aptitude for critical thinking and applying structured problem-solving methodologies to unfamiliar challenges.
• Strong expertise in data analysis and visualization tools, such as SQL, Looker, Tableau, Coefficient, and Airtable.
• Ability to work autonomously, prioritize tasks, and manage multiple projects in a dynamic environment.
• Position is remote but not available for candidates located in CA, CT, NJ, NY, PA, WA.
• Occasional travel may be necessary for project or team in-person meetings.
• Competitive salary.
• Generous paid time off.
• Extensive parental and wellness leave.
• Healthcare insurance coverage.
• 401(k) retirement plan.
• Paid sick leave.
• Paid personal time off.
• Paid parental leave.
• Potential participation in Twilio’s equity plan.
• Possible inclusion in the corporate bonus program.
• Support for volunteering and donations.
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