Strategy & Operations Manager

atTwilioRemoteUS flagUnited StatesFull-timeOperationsMid-levelSenior$128.6k – $188.9k/year

Posted 5 hours ago

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, model, and implement high-impact business strategies within the messaging, voice, and AI communications sectors in collaboration with executive leadership.

• Facilitate comprehensive alignment across Carrier Relations, Product, Operations, Finance, Legal, and go-to-market teams.

• Take ownership of VP-level strategic objectives and execute mission-critical projects while enhancing the customer experience.

• Transform complex technical and strategic information into executive presentations, strategic memos, and reports for board meetings.

• Conduct data analysis and create quantitative models for intricate, unstructured business challenges.

• Serve as the subject matter expert for global connectivity initiatives, providing guidance to executive leadership while enhancing reach, quality, and profitability.

• Identify new customer use cases, enhance the global telecommunications network, and drive profitability.


⛳️ Requirements

• 4-6 years of experience in strategy, operations, management consulting, product, or growth roles.

• Outstanding ability to distill complex technical, operational, and financial data into succinct written memos and executive presentations.

• Demonstrated capability to cultivate relationships and promote alignment across Product, Sales, Operations, and Finance from individual contributor to VP levels.

• Proven aptitude for critical thinking and applying structured problem-solving methodologies to unfamiliar challenges.

• Strong expertise in data analysis and visualization tools, such as SQL, Looker, Tableau, Coefficient, and Airtable.

• Ability to work autonomously, prioritize tasks, and manage multiple projects in a dynamic environment.

• Position is remote but not available for candidates located in CA, CT, NJ, NY, PA, WA.

• Occasional travel may be necessary for project or team in-person meetings.


🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Extensive parental and wellness leave.

• Healthcare insurance coverage.

• 401(k) retirement plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Potential participation in Twilio’s equity plan.

• Possible inclusion in the corporate bonus program.

• Support for volunteering and donations.

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