Operations Manager, Strategic Partnerships

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Take ownership of Salesforce reporting, dashboards, and ongoing business performance metrics; ensure data integrity and provide precise, timely updates.

• Utilize Excel and operational data to reconcile information, detect issues, and assist in business reviews and requests from leadership.

• Oversee partner and employee sales performance incentive fund (SPIFF) programs, which include tracking, payout coordination, reconciliation, and resolving issues.

• Maintain records of employee and partner rosters, reporting hierarchies, organizational modifications, and onboarding and offboarding documentation.

• Manage store assignments and territory alignment for field sales teams.

• Coordinate the ordering of sales collateral, track inventory, oversee shipment fulfillment, and ensure delivery follow-through.

• Manage device inventory, track assets, handle replacement requests, and coordinate deployment logistics.

• Act as a primary day-to-day operational resource for strategic partnership activities, addressing requests and escalating risks as necessary.

• Develop, maintain, and enhance operating procedures, documentation, controls, and reporting standards.

• Collaborate with leadership and cross-functional teams to coordinate special projects, business reviews, and efforts for operational improvement.

• Independently manage competing priorities and deadlines while ensuring that details, handoffs, and follow-ups are executed accurately.

⛳️ Requirements

• A minimum of 3 years of experience in sales operations, business operations, program management, or a related hands-on operational role.

• Practical experience in creating and managing Salesforce reports and dashboards, along with analyzing business data.

• Proficient Excel skills, including the organization, validation, and reconciliation of detailed datasets.

• Proven track record of owning recurring, detail-oriented processes where accuracy, timelines, and follow-through are essential.

• Exceptional organization, project management, written communication, and stakeholder engagement abilities.

• Capability to independently manage multiple workflows, identify discrepancies, resolve issues, and proactively escalate challenges.

• Experience supporting enterprise partnerships, retail or field sales teams, merchant services, payments, or financial technology.

• Familiarity with administering incentive or commission programs, managing organizational hierarchies, or coordinating territory assignments.

• Background in asset or device inventory management, fulfillment processes, documentation, operational controls, or continuous improvement initiatives.

• Experience in preparing regular business reviews and collaborating with finance, sales, operations, and partner-facing teams.

• Must apply using legal name.

• Must complete the step-by-step profile and attach a resume.

🏝️ Benefits

• Remote work is expected for this position.

• Equal Opportunity Employer.

• Reasonable accommodations for applicants with disabilities.