Operations Executive

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Enhance fulfillment rates by addressing supply-demand disparities

• Ensure optimal professional utilization while minimizing unfulfillment

• Address customer concerns swiftly and with empathy

• Maintain precise reporting on utilization, unfulfillment, and service quality

• Conduct outbound calls adhering to quality-grading standards

• Participate in projects aimed at operational improvements

• Acquire knowledge of tools, CRM, and fulfillment metrics; manage daily reports

• Take responsibility for fulfillment and utilization objectives

• Oversee a small efficiency enhancement initiative

• Manage customer escalations within the designated area

⛳️ Requirements

• 1–3 years of experience in operations or customer support, preferably in a dynamic or startup setting

• Proficient in Arabic and competent in English

• Proficient in Excel/Google Sheets, capable of interpreting metrics, and taking data-driven actions

• Experience in the service sector or an on-demand/marketplace business is a plus

• Familiarity with CRM systems and operational tools is advantageous

• Must currently reside in Egypt

• Willingness to work a 6-day schedule with a total of 6 days off each month

🏝️ Benefits

• Rapid career advancement opportunities and internal mobility

• Access to mentorship, coaching, and experiential learning

• Equitable and transparent performance evaluation system

• Flexible aspects of the role where applicable

• Additional day off to celebrate your birthday

• Complimentary Justlife credits for utilizing Justlife services