Operations Executive

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Enhance the fulfillment rate by addressing supply-demand disparities.

• Ensure optimal professional utilization and minimize instances of unfulfillment.

• Address customer concerns promptly and with empathy.

• Take responsibility for precise reporting on utilization, unfulfillment, and quality metrics.

• Conduct outbound calls adhering to quality-grading benchmarks.

• Participate in operational enhancement initiatives.

• Acquire knowledge of tools, CRM systems, and fulfillment metrics.

• Manage fulfillment and utilization objectives.

• Lead a small-scale efficiency enhancement project.

• Address customer escalations effectively.

⛳️ Requirements

• 1–3 years of experience in operations or customer support, preferably in a dynamic or startup environment.

• Proficient in Arabic and possess strong working knowledge of English.

• Proficient with Excel/Google Sheets, capable of interpreting metrics and making data-driven decisions.

• Experience in the service sector or an on-demand/marketplace business is a plus.

• Familiarity with CRM systems and operational tools is advantageous.

• Must currently reside in Egypt.

• Willingness to work a 6-day shift pattern, with a total of 6 days off each month.

🏝️ Benefits

• Rapid career advancement opportunities and internal mobility.

• Access to mentorship, coaching, and on-the-job training.

• A fair and objective performance evaluation system.

• Flexible work elements where applicable to the role.

• An additional day off on your birthday.

• Complimentary Justlife credits to utilize Justlife services.