Operations Engineer II

This is a fully remote position, open to applicants in District of Columbia, +10 more states.

📋 Description

• You will primarily focus on designing and developing solutions for AI agents to implement.

• Assessing agent-generated configurations and code for quality, accuracy, and maintainability.

• Collaborating on tasks across systems to ensure AWeber's core operational platform remains reliable, secure, and efficient.

• Provisioning infrastructure resources.

• Fine-tuning monitoring and alerting systems.

• Engaging in our 24x7 on-call rotation, while cultivating the engineering judgment gained from hands-on experience with production systems.

• Defining infrastructure using code in Terraform.

• Reviewing proposed Kubernetes changes from agents before deployment.

• Setting up new alerts in Grafana to ensure quicker detection of incidents.

• Creating documentation that is accessible for both humans and AI agents.

• Managing release processes through GitHub and our deployment pipeline.

⛳️ Requirements

• A Bachelor's degree in a STEM-related discipline or equivalent professional experience, along with 2+ years in a platform engineering or systems/operations capacity.

• Proficient knowledge of AI development tools and coding assistants, with ease in utilizing them for daily implementation tasks.

• Excellent analytical and troubleshooting abilities — focusing on resolving root causes rather than just symptoms — combined with the communication skills necessary to explain technical issues to diverse audiences.

• Experience in a 24x7 on-call rotation (including incident response, mitigation, and root cause analysis), along with troubleshooting skills across Linux and Mac environments, and familiarity with Git or Mercurial for version control.

• Knowledge of containerized, cloud-based infrastructure including Kubernetes, Docker, and infrastructure-as-code tools like Terraform or CloudFormation on AWS, GCP, or similar platforms.

• Proficiency in shell scripting and Python, with experience in configuring monitoring and alerting systems using tools such as Grafana, Prometheus, PagerDuty, or Sentry.

• A solid understanding of networking fundamentals (DNS, VPN, load balancing, subnetting) and security principles (firewalls, secrets management, IAM, PKI), along with hands-on experience applying these concepts.

🏝️ Benefits

• 100% Remote - we are committed to a remote work environment and here’s why.

• A strong culture that promotes flexibility, entrepreneurial spirit, and teamwork. Have suggestions for improvement? We welcome your input! We’re eager for you to contribute your AWesomeness to our culture.

• Fully covered PPO medical, dental, and vision insurance (spousal and domestic partner benefits available).

• 4-7 weeks of paid time off and holidays (based on tenure).

• A 4-week paid sabbatical (based on tenure).

• 401K retirement plan with a 4% company match.

• Company Profit Sharing.

• Stipend for home office equipment and internet expenses.

• Tuition reimbursement, along with opportunities for conferences and learning.

• Reimbursement for gym memberships.

• Company-covered Short Term Disability Insurance.

• Company-covered Life Insurance.

• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Extra Life Insurance).