Operations Director

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take full responsibility for the complete delivery of client projects, from onboarding and planning to final execution, ensuring timelines, budgets, and scope remain on target.

• Serve as the primary contact for clients, facilitating status meetings and updating on progress, performance, and upcoming actions.

• Oversee and coordinate specialists in SEO, advertising, website design/development, and graphic design.

• Convert client briefs and objectives into specific tasks, priorities, and deadlines.

• Conduct quality checks on client deliverables to ensure they meet company standards and agreed-upon processes.

• Identify and address risks, delays, and changes in scope with clients and internal stakeholders.

• Keep project documentation, timelines, and status reports organized using project management tools.

• Cultivate trusted relationships with clients and recognize opportunities to provide additional value.

• Assist in onboarding new clients and projects.

• Supervise the daily operations of the agency as it expands.

• Act as the senior point of contact and decision-maker in the absence of the Managing Director.

• Work collaboratively with the finance team on budgeting, forecasting, and margin analysis.

• Manage vendors and external suppliers effectively.

• Identify operational inefficiencies and implement scalable systems and processes.

• Encourage a positive, performance-oriented team culture.

⛳️ Requirements

• Proven experience in project management with a marketing background, preferably within a marketing or creative agency — this is crucial.

• Solid understanding of SEO, paid media, website design/development, and graphic design principles, adequate to brief, manage, and quality-check specialists in these fields.

• Confident communicator with clients, capable of presenting progress and managing expectations directly.

• Proficient at handling multiple simultaneous projects and leading cross-functional teams to meet deadlines.

• Highly organized and process-oriented, with a keen eye for quality and detail.

• Familiarity with project management tools like Asana.

• Desirable operations leadership experience, including HR processes such as resource allocation and onboarding, budgeting/forecasting, vendor management, and change management, to support the broader operational aspects of the role.

🏝️ Benefits

• Full-time position

• Fully remote working

• Opportunity to take charge of client project delivery and influence the agency's operational strategies as we grow