Operations Director

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Spearhead the recruitment strategy and execution for specialized facilities and technical positions.

• Construct, guide, and mentor cross-functional operations teams.

• Drive change management initiatives throughout account processes.

• Create and uphold standard operating procedures.

• Supervise onboarding programs for employees and subcontractors, ensuring security, access, and training compliance.

• Assist with Joint Certification Program (JCAP) functions and collaborate with client security and compliance teams.

• Direct account-wide safety initiatives and guarantee compliance with OSHA, client-specific, and site-specific protocols.

• Conduct and oversee technical validations associated with facility systems, infrastructure, and operational processes.

• Ensure that facilities operations, construction, and maintenance adhere to building codes, life safety codes, and federal, state, and local regulations.

• Maintain readiness for client, regulatory, and JLL quality assurance inspections and audits.

• Manage daily facilities operations, budgeting, vendor management, capital planning, and performance reporting.

• Escalate operational issues and collaborate with the Account Director and client stakeholders to achieve contractual KPIs and SLAs.

• Uphold compliance with facility security protocols, controlled access procedures, and applicable clearance requirements throughout the employee lifecycle.

⛳️ Requirements

• Over 10 years of progressive experience in facilities management.

• Background in hiring for technical (MEP, HVAC) and specialized maintenance positions.

• Proven experience in leading teams and managing complex operations within a large account or enterprise setting.

• Strong technical skills with expertise in facilities management systems (CMMS, CAFM), Microsoft Office Suite, and data reporting/analytics tools.

• Familiarity with relevant building codes (IBC, NFPA life safety codes) and OSHA regulations.

• Active or eligible for security clearance.

• Capability to lead through change, manage competing priorities, and communicate effectively with client stakeholders and internal teams.

• A Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field is preferred; equivalent professional experience will be considered in lieu of a degree.

• Previous experience supporting government, defense, or other secure/regulated environments is preferred.

• Facilities-related certifications such as CFM, FMP, or PMP are preferred.

• Familiarity with building automation systems (BAS) and IWMS platforms is preferred.

• Must be authorized to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with matching company contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.