Operations & Customer Service Representative

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Act as the main point of contact for customers concerning orders, shipments, inventory, and warehouse activities.

• Oversee inbound and outbound shipments, providing timely updates on their status.

• Collaborate with warehouse staff to ensure that orders are received, processed, picked, staged, and shipped accurately.

• Input and maintain customer order and shipment details in warehouse and transportation management systems.

• Arrange and coordinate pickup and delivery appointments with customers and carriers.

• Monitor shipments and proactively inform customers about delays, exceptions, or operational issues.

• Address customer inquiries via phone, email, and internal communication platforms.

• Assist with inventory questions, order discrepancies, damaged freight, and missing products.

• Verify the accuracy of shipping and receiving documentation.

• Keep precise notes and records for customer accounts and operational activities.

• Collaborate closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues promptly.

• Support daily reporting and other administrative or operational tasks as necessary.

⛳️ Requirements

• High school diploma or equivalent is required; a college degree is preferred but not mandatory.

• Entry-level candidates are encouraged to apply.

• Excellent written and verbal communication skills.

• Customer-oriented with a professional and positive demeanor.

• Strong organizational abilities and attention to detail.

• Capability to prioritize multiple tasks in a fast-paced environment.

• Proficient in using computers, email, Microsoft Office, and willing to learn new software.

• Ability to effectively communicate with customers, warehouse personnel, drivers, and internal teams.

• Eagerness to learn about warehousing, transportation, inventory, and supply-chain processes.

• Previous experience in customer service, administrative roles, warehouse, transportation, or logistics is preferred but not required.

• Familiarity with a Warehouse Management System (WMS) or Transportation Management System (TMS) is advantageous.

• Basic knowledge of shipping, receiving, inventory, BOLs, PODs, and freight terminology is preferred.

• Experience communicating with truck drivers or transportation carriers is a plus.

• Quick learner with the ability to adapt.

• Must be available to work assigned shifts in CST.

🏝️ Benefits

• More than 10 business days of paid time off.

• Team building and corporate events.

• Equipment will be provided.

• A supportive team environment.

• Training will be offered.