Operations, Customer Onboarding Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee the entire customer onboarding process from initiation to completion

• Establish new clients in internal systems

• Handle backend administrative tasks

• Update CRM and internal databases regularly

• Conduct daily data entry and perform quality checks

• Prepare documentation for customers

• Craft professional emails for customer communication

• Follow up on pending actions

• Provide basic user support to customers

• Develop and maintain internal documents

• Assist the operations team with various administrative assignments

• Ensure system integrity while maintaining clear written communication with clients

• Take charge of backend operational workflows

⛳️ Requirements

• Available Monday to Friday, from 3pm to 12am (SAST), with potential adjustments for daylight saving time

• A mandatory dedicated, fixed FIBRE internet connection with minimum upload and download speeds of 25 Mbps

• Connections such as Rain, LTE, 5G, or similar are not acceptable

• A reliable backup power solution is required to support equipment throughout the full scheduled working hours during outages

• Fully remote position available within South Africa

• Highly organized and detail-oriented

• Excellent written and verbal communication skills in English

• Demonstrated ability to manage multiple priorities independently

• Enjoy structured, process-oriented tasks

• Proactive attitude with a strong inclination to take ownership

• Quick learner of new systems

• Proficient in Microsoft Office and cloud-based software

• Comfortable performing repetitive administrative tasks while ensuring high accuracy

• Thrives in a dynamic, fast-paced environment

• Experience in customer onboarding, operations coordination, Customer Success, Executive Assistance, project coordination, CRM administration, healthcare administration, or SaaS/technology settings is preferred

🏝️ Benefits

• Compensation for working on South African public holidays in accordance with the Basic Conditions of Employment Act (BCEA)