Operations Coordinator, Interpreting

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee interpreting assignments for various clients and projects.

• Assess and designate qualified interpreters based on language, location, availability, credentials, experience, modality, and specific client needs.

• Recruit and source interpreters for challenging languages, geographic locations, and specialized assignments.

• Liaise with interpreters regarding availability, assignment specifics, confirmations, changes, documentation, and project needs.

• Ensure accurate tracking of assignments, interpreter profiles, notes, documentation, and scheduling details within the scheduling platform.

• Monitor upcoming assignments and proactively address potential coverage challenges.

• Assist senior team members with high-volume, complex, urgent, and specialized interpreting requests.

• Support interpreter onboarding and manage required documentation.

• Evaluate interpreter invoices and accompanying documentation for accuracy and completeness.

• Follow up on missing invoices, timesheets, service verification, and necessary documentation.

• Maintain project and assignment records for invoicing, reporting, and operational efficiency.

• Communicate professionally and promptly with interpreters, clients, and CCI team members.

• Aid in cancellations, replacements, schedule adjustments, and unforeseen circumstances.

• Collaborate with Project Management, Operations, Finance, Recruiting, and other departments.

• Identify opportunities to enhance workflows and processes.

⛳️ Requirements

• At least 3 years of professional experience in interpreting coordination, language services project management, interpreter scheduling, interpreting operations, or a closely related field.

• Proven experience in scheduling and coordinating interpreters in a professional language services setting.

• Hands-on experience with ScheduleInterpreter® is highly preferred, or equivalent experience with a similar interpreter scheduling or language services management platform.

• Background in recruiting, sourcing, and maintaining relationships with freelance interpreters and language professionals.

• Familiarity with reviewing interpreter/vendor invoices and supporting service documentation.

• Strong comprehension of interpreting operations and the assignment lifecycle.

• Professional working proficiency in English, both written and spoken.

• Excellent organizational skills and exceptional attention to detail.

• Ability to effectively manage multiple assignments, deadlines, priorities, and last-minute changes independently.

• Strong problem-solving abilities and capacity to take initiative.

• Availability to consistently provide remote support during 9:00 AM to 5:00 PM U.S. Eastern Time, Monday through Friday.

• Reliable high-speed internet and the necessary technology to deliver services remotely.

• Must reside outside of the United States and be able to work as an independent contractor in compliance with applicable regulations in their country of residence.

• Experience coordinating ASL, spoken-language, on-site, remote, simultaneous, and consecutive interpreting is valued.

• Experience supporting government, education, legal, healthcare, corporate, or conference interpreting programs is a plus.

• Bilingual or multilingual candidates are strongly encouraged to apply.

🏝️ Benefits

• Flexible remote work arrangement.

• Engagement as an independent contractor.

• Opportunity to collaborate with seasoned language services professionals.

• Supportive remote team environment.

• Exposure to a diverse range of clients, industries, languages, and service types.

• Make a meaningful impact on interpreting operations.