Operations Coordinator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver course-coordination services for assigned public and private training sessions across designated product lines.

• Organize course materials, labs, training resources, virtual meeting invitations, and communications between students and instructors, along with coordinating approved travel arrangements for instructors.

• Manage student enrollments for public classes, encompassing internal bookings, online registrations, and special programs.

• Assist Operations Managers with managing logistics for private training sessions.

• Order and distribute course materials and labs prior to classes.

• Provide class joining instructions and instructor information through email communications.

• Facilitate platform support for events conducted via ILO, WebEx, and Microsoft Teams.

• Create MTMs and offer support for student Q&A during classes.

• Monitor attendance and input post-class MTM results into EMAN/SP.

• Order and distribute exam vouchers.

• Send thank-you notes and follow-up emails for missing evaluations.

• Address incoming calls and web inquiries regarding Fast Lane services.

• Offer student support for public training sessions.

• Manage vendor platforms related to operational tasks and administration.

• Plan and organize cost-effective external training venues, travel, and logistics.

• Collaborate with Finance on revenue and expense coding within the CRM.

• Maintain and refine processes to proactively address service-level requirements for customers and vendors.

• Provide reports to vendors and customers.

• Support inter-departmental projects, including new course and program rollouts, budgeting, equipment purchases, timelines, and certification standards.

• Collaborate closely with Sales, Product Line Management, Alliances, Finance, and other internal teams.

• Report directly to the Operations Delivery Manager.

• Strive for performance objectives related to CSAT, SME bench growth, gross margin, and team efficiency through process enhancement and automation.

⛳️ Requirements

• Exceptional organizational abilities.

• Keen attention to detail.

• Capability to juggle multiple priorities across various products and services.

• Strategic planning skills.

• Proficiency in risk analysis.

• Experience in budget management.

• Staff management skills.

• Strong decision-making abilities.

• Effective problem-solving skills.

• Excellent communication skills.

• Superior time management skills.

• High adaptability.

• Bachelor's degree (preferred).

• 3+ years of relevant professional experience (preferred).

• Background in B2B technology, IT services, IT training, SaaS, or professional services (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Health, dental, and vision insurance.

• Generous vacation and paid time off policies.

• Employee wellness programs.