Operations Associate, Spanish Speaking

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Conduct thorough investigations to accurately resolve invoice inquiries.

• Handle client inquiries from start to finish, taking ownership of each case until resolution.

• Collaborate with Finance, Product, and HR Operations teams as necessary.

• Analyze client inquiry patterns and trends to pinpoint process deficiencies.

• Suggest data-driven enhancements to existing processes.

• Resolve platform issues and provide guidance to clients and employees on solutions.

• Develop and maintain clear, practical knowledge documentation for both clients and internal teams.

• Manage multiple client cases concurrently, prioritizing effectively while balancing empathy, accuracy, and efficiency.

• Act as a liaison between clients and smooth operations.

• Assist clients in understanding how WorkMotion’s international workforce solutions function.

⛳️ Requirements

• 2–4 years of experience in customer experience operations, financial support, customer support, or SaaS environments, preferably in a client-facing position.

• Proficient in Spanish and strong English, both written and spoken.

• Excellent numerical and analytical skills.

• Confident in data handling and invoice investigation.

• Capable of simplifying complex information and conveying it clearly to clients and internal stakeholders.

• Proactive and structured in ownership, following through until issues are completely resolved.

• Organized, calm, and adaptable, with the ability to prioritize effectively in a fast-paced setting.

• Experience with invoice management, CRM, or ticketing systems such as Salesforce or NetSuite (preferred).

• Familiarity with EOR, payroll, HR, or workforce management systems (preferred).

• Additional languages, especially German, are advantageous.

🏝️ Benefits

• WorkFlex program offering the flexibility to operate from various locations.

• Dedicated Well-Being Day — a full day off to recharge and reset.

• Subsidized gym memberships.

• Training & Development Allowance.

• Annual team meetups.

• Equal opportunity, diverse, and inclusive workplace.

• Recruitment accommodations available during the hiring process.

• Benefits may vary based on location due to local laws and regulations.