Operations Associate – Client Delivery

This is a fully remote position, open to applicants in Poland.

📋 Description

• Conduct research on Drop Zero Digital, including its website and LinkedIn profile, prior to applying.

• Create a Loom video explaining what the company does, how you discovered it, and your reasons for wanting to work there.

• Take ownership of either the hiring machine or client delivery operations, with the specific area determined during the trial period.

• Manage the hiring funnel from start to finish, which includes sourcing, following up, scheduling, maintaining trackers, and identifying process failures.

• Plan, brief, follow up, and deliver client work while adhering to timelines and preventing any work from stalling.

• Be observant of tasks that have fallen behind, determine appropriate actions, and complete tasks without needing prompts.

• Make significant operational decisions on a daily basis and be evaluated based on the quality of those decisions.

• Make decisions regarding live work during the paid trial and respond constructively to direct feedback.

⛳️ Requirements

• Must be located in Poland.

• Should have held a full-time position at some point within the last 12 months.

• Work history must be verifiable through an employer, including dates, job title, and paid status, supported by contracts and payslips.

• Honest and accurate representation of work history is essential; misrepresentation will result in disqualification.

• Capability to make and take responsibility for decisions, including those that may not yield success.

• Ability to discern which decisions are within your purview to make.

• Willingness to accept feedback and make necessary adjustments.

• Skill in identifying failing processes and effectively communicating issues.

• Proficient in clear and honest writing.

• Must complete the application process, which includes a short Loom video, an email test, a call with the founder, a recorded video interview, aptitude tests, and a paid trial.

🏝️ Benefits

• An annual bonus equivalent to one month's salary.

• 15 days of paid leave each year, increasing with tenure.

• Public holidays recognized in your home country.

• Paid sick leave.

• Health allowance provided.

• Co-working allowance available.

• Paid trial from the very first day.

• Half pay for the initial two weeks of the trial period.

• Full pay starting from the third week onward.

• Completion payment issued upon finishing the trial, regardless of hiring outcome.

• Payment for days worked if the trial concludes earlier than anticipated.