Operations Associate

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct feasibility assessments and incidence rate evaluations, audience constructions, and fieldwork preparations for designated requests.

• Monitor ongoing projects, including quotas, incidence rates, interview durations, timelines, and supplier performance.

• Manage routine inquiries via Salesforce/Service Cloud queues.

• Assist in handling translation inquiries and platform configuration responsibilities.

• Refer non-standard or intricate requests to team leads.

• Collaborate with sample suppliers regarding project launches, top-ups, and the pausing or termination of projects.

• Report supplier delivery challenges while keeping the GTM teams and clients updated.

• Engage with clients or GTM about project setup, fieldwork advancement, and any issues encountered.

• Provide operational insights and ensure seamless handovers across different time zones.

• Adhere to protocols and uphold data integrity.

• Recognize recurring challenges and propose enhancements.

• Maintain workflow documentation, processes, and best-practice manuals.

• Participate in training sessions, team retrospectives, and initiatives aimed at improvement.

⛳️ Requirements

• 0–2 years of experience in operations, project coordination, market research, sample or survey operations, sample supply, customer support, or a related area; recent graduates are encouraged to apply.

• Exceptional attention to detail and strong organizational skills.

• Effective and confident written and verbal communication with both clients and internal teams.

• Proficient with data and spreadsheet applications, including Excel or Google Sheets.

• Willingness to learn in a dynamic environment with shifting priorities and systems.

• Practical experience with survey platforms, survey design, or managing sample suppliers is a plus.

• Familiarity with Salesforce or comparable case-management software is desirable.

• Interest in automation and process enhancement is advantageous.

• Experience in a customer-facing position is a plus.

• A keen interest in technology, marketing, or consumer insights is preferred.

🏝️ Benefits

• Unlimited vacation time.

• One company-paid mental health day each quarter.

• Flexible working arrangements, including remote options.

• Thoughtfully designed offices that support both individual and collaborative work.

• Personal development budget.

• Home office setup budget.

• Wellbeing benefits and access to trained therapists/counsellors.

• Company-covered Life, AD&D, Short-term and Long-term disability insurance.

• Health, Dental, and Vision Insurance Plan.

• 401(k) program available after 90 days, with a match of up to 4%.

• Opportunities for personal growth through coaching, mentorship, and career frameworks.