Operations Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage daily with 3PF Warehouse Leads to discuss shipments to third-party fulfillment centers and provide updates to the Director of 3rd Party Logistics.

• Generate and oversee shipments within company software systems, tracking progress from picking through dispatch and receipt at the fulfillment center.

• Coordinate and track shipments to Amazon fulfillment centers via Amazon Seller Central, ensuring accuracy in shipment information and identifying any receiving discrepancies.

• Investigate any inventory sent to Amazon that has not been received or properly accounted for.

• Manage and file Amazon Seller Central cases, submit necessary documentation, and ensure follow-through until resolution.

• Complete and maintain tracking forms in Google Workspace and generate precise Excel reports, confirming formulas, calculations, and reported data.

• Ensure all shipments comply with applicable shipping, preparation, labeling, and fulfillment standards set by each marketplace.

• Oversee each phase of the fulfillment process, follow up on any delays or discrepancies, and collaborate with relevant teams to ensure timely and accurate task completion.

• Navigate all aspects of the company’s third-party fulfillment operations while working closely with the Senior Director of third-party fulfillment.

⛳️ Requirements

• 2–3 years of experience in supply chain management, logistics, or operations roles.

• Strong grasp of logistics, warehouse operations, and fulfillment processes, including inventory control, order fulfillment, and shipment coordination.

• Practical experience using Amazon Seller Central, especially for Fulfillment by Amazon (FBA) operations.

• Experience in filing and managing Amazon Seller Central cases to investigate and recover inventory sent to Amazon but not received or accounted for.

• Proficient Microsoft Excel skills, including working with formulas, validating calculations, and preparing accurate reports to enhance departmental operations.

• Proficiency in Microsoft 365 and Google Workspace, particularly with spreadsheet tools for operational tracking and reporting.

• Strong attention to detail with the ability to manage multiple shipments, resolve discrepancies, and meet operational deadlines.

• Excellent communication skills in English, both written and verbal.

• Reliable computer, high-speed internet connection, and a quiet, dedicated workspace prepared for remote work.

• Currently residing in the Philippines and legally authorized to work there.

• Nice to have: Experience in analyzing operational data, identifying trends, and recommending improvements.

• Nice to have: Experience in setting and monitoring KPIs.

• Nice to have: Experience in monitoring operational costs and optimizing resource allocation.

• Nice to have: Hands-on experience with Walmart Seller Center.

🏝️ Benefits

• 100% Remote Work

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Lead (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs