Operations Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver operational assistance to medical aesthetics clinics by engaging in cross-functional operations and marketing activities.

• Support and oversee project plans, standard operating procedures (SOPs), and implementation checklists for marketing efforts.

• Lead and execute initiatives focused on marketing strategies.

• Provide weekly progress reports and monitor key performance indicators (KPIs) alongside Clinic Managers and the AST.

• Organize and supervise marketing workflows in collaboration with AST Directors, AST Marketing, and Clinic Managers.

• Work together with Zenoti and other system associates as well as clinic personnel to roll out new systems.

• Train and assist clinic teams in using Zenoti, AesthetixCRM, and additional systems.

• Enhance systems and strategize future areas for adoption to streamline operations and boost revenue.

• Engage with third-party vendors to address clinic requirements and manage ad-hoc requests.

• Ensure adherence to business licenses, permits, clinical standards, and best practices.

• Report directly to the Chief Implementation Officer while collaborating with the executive team and partner-brand leaders.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• Minimum of 1.5 years of professional experience in operations, consulting, accounting, finance, or a related field.

• Familiarity with marketing CRMs, automation tools, or analytics platforms is advantageous.

• Experience in healthcare, medical aesthetics, or a similar sector is a plus.

• Excellent interpersonal skills with a proven ability to cultivate trusted relationships at all organizational levels.

• Proficient in Excel and technical systems.

• Background in technology integration is preferred.

• Exceptional written and verbal communication abilities.

• Capability to explain complex concepts clearly and convey sensitive matters with empathy.

• Creative and strategic thinker with keen judgment in brand alignment, messaging, and presentation.

• Ability to conceive innovative ideas to enhance marketing execution and system efficiency.

• Comfortable operating in fast-paced, ambiguous environments with a results-oriented mindset.

• Proven track record of managing multiple workstreams and refining processes successfully.

• Willingness to travel as necessary.

🏝️ Benefits

• Performance bonus.

• Ability to work remotely with travel to partner locations as necessary.

• Flexible paid time off.

• Health reimbursement plan.

• 401K plan.

• Flexible scheduling options.

• Employee discounts.

• Annual stipend of $1,000 for clinic services/products.