Operations Assistant – Exclusive Position for Persons with Disabilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Prepare and issue contracts along with learning kits.

• Serve as a liaison between the organization and service units/consultants concerning updates to corporate tax registration numbers, new branch openings, address modifications, and other registration information.

• Initiate class openings for hiring apprentices, incorporate vacation periods, and generate addenda or other necessary documents.

• Assist companies, educational institutions, and young individuals in navigating the apprentice attendance platform, accessing financial data, and utilizing Zendesk for support ticket creation.

• Open internal and external tickets to fulfill requests from both internal and external clients.

• Recruit apprentices with disabilities and create tickets for the Inclui team.

• Establish user accounts for access to the CIEE Portal to identify contacts at educational institutions, students, and companies via WhatsApp or telephone.

• Register students’ banking information and other essential details.

• Reach out to students, companies, and educational institutions to verify information.

• Join CIEE, a nonprofit philanthropic organization dedicated to promoting apprenticeships, internships, and the inclusion of young individuals in the workforce.

⛳️ Requirements

• High school diploma.

• Proficient computer skills.

• Experience in providing service to customers, students, and/or partner companies.

• Excellent verbal communication skills.

• Demonstrated courtesy and professionalism.

• Energetic and proactive attitude.

• Skills in telephone customer service.

• Ability to think quickly on your feet.

• This position is exclusively for individuals with disabilities (PwD).

🏝️ Benefits

• Medical and dental insurance.

• Home Office Allowance – assistance for remote work expenses.

• iFood Benefits – quality meals throughout your day.

• Support for physical health (Wellhub) and mental health (Wellz).

• Birthday day off.

• Corporate University – continuous learning and development opportunities.

• Access to a library.

• Membership with SESC.

• Opportunity for remote work.

• Working hours: 8:00 a.m. to 5:30 p.m., Monday through Friday.